Retail Operations Manager

Job DescriptionRetail Operations ManagerWest Hertfordshire Teaching HospitalsSalary: £45,000 DOE | Full Time | 5/7 RotaThe RoleWe are seeking an experienced Retail Manager to lead and develop our retail operations across three sites, including visitor restaurants, coffee shops, vending, smart markets, and hospitality/events. You'll be responsible for operational performance, commercial delivery, and brand standards, ensuring a high-quality, customer-focused experience while driving sales, gross profit, and efficiency.Working on a 5/7 rota, you will also act as the senior operational lead on weekends, supporting seamless collaboration and resilience across the wider operational team.Key ResponsibilitiesLead multi-site retail operations, ensuring compliance with brand, health & safety, allergen, and food hygiene standards.Deliver high-quality, customer-focused services while driving sales, gross profit, and operational efficiency.Manage budgets, labour, stock, and resources to ensure
value for money and operational continuity.Lead, develop, and motivate retail teams, ensuring effective training, HR compliance, and high performance.Implement service improvements, monitor KPIs, and participate in audits to drive continuous improvement.Act as the main point of contact for stakeholders and support performance reporting and governance.Contribute to new projects, innovation, and sustainability initiatives, including Net Zero commitments.About YouExperience managing multi-site retail operations, branded outlets, or franchises.Track record of driving sales, gross profit, and operational improvements.Strong commercial awareness, contract knowledge, and KPI management experience.Excellent leadership, communication, and stakeholder management skills.Food Safety Level 4 and enhanced DBS clearance (or ability to obtain).Results-oriented, adaptable, and committed to delivering high standards in a complex environment.TPBN1_UKTJ