Retail Manager

As a Retail Manager, you will take full ownership of the day-to-day management of the store, ensuring an outstanding customer experience, driving sales, and leading your team to meet performance targets. You will be responsible for delivering operational excellence and maintaining high visual and merchandising standards.

• Manage the daily operations of the retail store to ensure smooth and efficient running
• Lead, motivate, and develop the store team to deliver exceptional customer service
• Drive sales and profit by identifying opportunities to maximise performance
• Maintain high standards of visual merchandising, stock presentation, and store layout
• Monitor inventory levels, manage stock control, and liaise with suppliers as needed
• Handle customer queries, complaints, and feedback with professionalism and care
• Ensure compliance with company policies, health & safety, and retail legislation
• Analyse store performance data and report on KPIs, sales targets, and improvements
  
  Proven experience in a retail management or supervisory role
• Strong leadership and team management skills
• Excellent customer service and interpersonal abilities
• Commercial awareness and a drive to achieve sales targets
• Organisational and problem-solving skills with attention to detail
• Ability to work in a fast-paced, customer-focused environment
• Basic IT skills and familiarity with retail systems or EPOS
• A passion for retail and a commitment to delivering an outstanding in-store experience
  
  We're a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day.
And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued. Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you!