Retail Hub Shop Manager

As our Retail Hub Shop Manager, you will lead the day-to-day operation of the Barnsley Hospice Retail Hub, developing and implementing an effective retail strategy to maximise sales, income and overall shop performance. You will be responsible for delivering excellent customer service, maintaining high standards of merchandising and presentation, managing stock effectively, and coordinating furniture deliveries and collections. Working closely with colleagues, volunteers and the Warehouse Team, you will play a key role in ensuring the Retail Hub continues to generate vital income to support hospice care across Barnsley., Lead the day-to-day management and operation of the Retail Hub, developing and implementing sales initiatives to maximise income and achieve agreed financial targets.

Drive sales performance by identifying opportunities for promotions, additional sales, new products and other income-generating activities.

Manage stock levels, pricing and stock rotation, working closely with the Warehouse Team to ensure a consistent supply of suitable stock.

Maintain high standards of shop presentation, merchandising, cleanliness and organisation, creating an attractive and welcoming shopping environment.

Recruit, lead, motivate and support retail volunteers, ensuring they are confident, engaged and equipped to deliver excellent customer service.

Deliver excellent customer service, handling customer and donor enquiries, feedback and complaints in a professional and positive manner.

Coordinate furniture collections and deliveries, working closely with retail drivers to manage scheduling, route planning and the furniture donation line effectively.

Oversee shop operations, including till procedures, cash handling, Gift Aid processes, banking and security, ensuring compliance with Hospice policies and procedures.

Ensure the Retail Hub operates safely and effectively, maintaining compliance with relevant health and safety requirements, legislation and organisational policies.

Barnsley Hospice is seeking a motivated and compassionate Retail Hub Shop Manager to join our Retail Team.

Why Join Barnsley Hospice?

Barnsley Hospice is a charity providing specialist palliative and end-of-life care to hundreds of local people each year. Our focus is on helping people achieve the best possible quality of life while supporting those close to them throughout illness and bereavement.

By joining our team, you will help ensure that vital services continue to be available to people across the community.