Retail Hub Shop Assistant

Main Duties and Responsibilities Customer Service Provide excellent customer service to all customers and donors, ensuring a friendly, welcoming and positive experience. Respond to customer enquiries professionally and helpfully. Deal constructively with demanding customers, maintaining a calm and positive approach. Represent Barnsley Hospice positively at all times. Till Operations and Donations Operate the till and process customer transactions accurately and efficiently. Handle cash and payments in accordance with Hospice procedures. Receive donations and engage positively with donors. Accurately capture Gift Aid details where applicable, following relevant procedures. Stock and Shop Presentation Replenish shop-floor stock to ensure displays remain full, attractive and well presented. Assist with organising and displaying stock to maintain an appealing shopping environment. Maintain a clean, tidy and organised shop floor. Ensure the retail environment remains welcoming and presentable