Retail Host

Fortnum & Mason are looking for an exceptional Retail Host to join our unique Heathrow - T5 store. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer. Reporting to the Floor Manager, our Retail Host will provide exceptional service to our customers, ensuring that each interaction is special, and that departmental KPI's are reached through both individual excellence and teamwork. All potential employees will undergo a 5 year reference check covering your employment and/or education up to the present day. This is requirement for all employees working at Heathrow.

• Experience in a fast paced environment in a similar role
• Proven ability to deliver excellent customer service
• A friendly warm approach with great people skills
• Flexibility to work various shifts, including weekends, early shifts and late finishes
• Outstanding communication skills
This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting.


• Competitive hourly rate + paid overtime
• Discretionary annual bonus (up to 5% of salary)
• Up to 40% store and restaurant discounts
• Subsidised staff meal scheme
• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off
• Matched pension scheme and career development opportunities
• Annual staff party
• subject to terms and conditions
What You'll Do:
• Host activations to engage and intrigue customers
• Build relationships with customers on the shop floor through story telling
• Create a memorable guest experience