Upload your CV
Go to job search

Retail Host

Fortnum & Mason, City of Westminster

Retail Host

Salary not available. View on company website.

Fortnum & Mason, City of Westminster

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 12 Apr | Get your application in now before you miss out!

Closing date: Closing date not specified

Job ref: 89cc01c5eee748658b78fbd46a7644b8

Location ref: City of Westminster

Full Job Description

  • Welcome, host and guide guests across our iconic store, ensuring every interaction feels personal, polished and unforgettable
  • Deliver exceptional service through confident clientelling, expert storytelling, and thoughtful problem-solving
  • Support and host store tours, seasonal event activations, and moments that celebrate our extraordinary food and drink
  • Work with our Personal Shopping team to elevate bespoke experiences and VIP appointments
  • Maintain the overall flow and atmosphere of the shop floor, ensuring every guest feels truly looked after
  • Lend practical help where needed - from early morning setups to light lifting for event preparation

    Experience in a fast-paced guest facing environment such as luxury retail, hospitality, events, hosting or travel
  • A warm, confident communicator who thrives in 1:1 interactions
  • Someone who brings a natural sense of theatre - calm, polished, and comfortable engaging guests with poise
  • Passion for Fortnum's heritage, exceptional service, and our world of fine food and drink
  • Flexibility to work varied shifts, including weekends
  • A genuine desire for a stable, long-term role where you can grow and flourish
    • It Would Be Great If You Also Have:
  • A background or interest in performing arts (film, drama, musical theatre) - perfect for bringing stories to life
  • A curious, ambassadorial approach to products and history
  • Experience supporting personal shopping, VIP service, or hosting premium experiences
  • A naturally joyful disposition - someone who simply loves making people feel welcome

    For more than three centuries, Fortnum & Mason has been celebrated for delivering unforgettable experiences, exceptional service, and of course, extraordinary food and drink. Our Retail Hosts - affectionately known as Red Coats - are the living embodiment of that legacy. With unmistakable charm and a touch of theatre, they bring our history and our stories to life, turning every visit into a moment guests remember long after they leave.
    • We are now looking for an experienced and exceptional Retail Host to join our Guest Experience team and help ensure every interaction feels joyful, warm, and uniquely Fortnum's.

  • Discretionary annual bonus (up to 5% of salary)
  • Up to 40% store and restaurant discounts
  • Subsidised staff restaurant using Fortnum's ingredients
  • 28 days' holiday + a day off for your birthday and 5 extra wellbeing days
  • Matched pension scheme and brilliant career development opportunities
  • Annual staff party and incredible gifts after 5 years
  • Subject to terms and conditions of employment

Direct job link

https://www.jobs24.co.uk/job/retail-host-126688068
Relevant jobs