Retail Escort Assistant

35 hours per weekAny 5 days out of 7 (Monday to Sunday)£12.71 per hourSodexo rewards and benefitsApplicants must be 25+, had license for 2 years minimum and no points on license.Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is ColchesterJob DescriptionAs a Retail Escort Assistant with Sodexo at Colchester MOD, Merville Barracks, Circular Road South, Colchester, Essex, CO2 7UT.You'll play an important role in supporting our services on a Ministry of Defence (MOD) site. You'll provide a friendly, professional service to our customers while supporting the smooth running of the Centre, Café, Shop and wider site operations.From assisting customers and managing stock to supporting deliveries, operating retail outlets and helping with site security procedures, no two days will necessarily be the same.Key ResponsibilitiesCustomer Service: Provide a friendly, professional and helpful service to all customers, building positive
relationships and ensuring a high standard of customer satisfaction.Retail & Café Support: Support the day-to-day operation of the Café and Shop, ensuring customer-facing areas are clean, well stocked, correctly merchandised and presented to a high standard.Stock Management: Take responsibility for the security and appropriate handling of stock within the Café and Shop areas.Site Support & Escorts: Escort deliveries and personnel to units across the site when required, ensuring all relevant site security procedures are followed.Driving: Drive the Company vehicle when required, in line with Sodexo SEMS rules and guidelines.Security: Ensure escorted personnel remain within line of sight at all times and are not left unattended unless appropriately authorised.Cash Handling: Handle and safeguard cash in accordance with company policies and procedures.Opening & Closing: Open and close local retail outlets when required, including taking responsibility for key holding.Teamwork: Support
colleagues across all areas of the Centre and provide cover to other units when required.Compliance: Follow all Sodexo policies, procedures, site rules and relevant legislation, including Health & Safety, Food Safety and COSHH requirements.Presentation & Hygiene: Maintain excellent personal hygiene, wear the appropriate uniform and PPE, and ensure all work and customer-facing areas remain clean, tidy and presentable.Service Standards: Help maintain Sodexo's brand standards and contribute to achieving high levels of service, customer satisfaction and operational performance.Continuous Development: Take responsibility for developing your skills and knowledge, attending required training, team briefings and performance development reviews.Flexibility: Carry out other reasonable duties and tasks as required by management and be flexible to support the wider businessEssentialA full UK driving licence.Effective verbal and written communication skills.The ability to work independently and use
your own initiative, while also being a strong team player.Good attention to detail and the ability to follow procedures and maintain high standards.A positive, professional and customer-focused approach.The flexibility to support different areas of the operation when required.DesirablePrevious experience in a retail, hospitality, customer service or similar operational role.Experience of working within a military or MOD environment.Knowledge or qualifications in Health & Safety and/or Food Safety.No military experience? No problem! What's most important is your positive attitude, reliability, willingness to learn and commitment to providing excellent customer service.What We OfferOn-the-job training with experienced professionals.Fully funded apprenticeship qualifications.Career development opportunities within Sodexo.A friendly and supportive working environment.Wellbeing Support - unlimited online resources, a free health app with 24/7 virtual GP and an Employee
Assistance Programme.Financial Benefits - discounts for you and your family, Salary Finance support, retirement plan and a death-in-service benefit.Career Growth - apprenticeships, learning tools and development opportunities.Work Perks - Cycle to Work Scheme, volunteering opportunities, flexible working, full training and protective uniform.Why Join Us?This is a great opportunity to build your experience within a varied role where customer service, teamwork and responsibility are at the heart of what you do.You'll have the opportunity to learn new skills, develop your career and become part of a supportive team while helping us deliver an excellent service to our customers.Join Sodexo and be part of a team that values its people and provides real opportunities to learn, grow and progress.Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications.