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Retail Customer Service

Entain plc, Hythe, Hampshire

Retail Customer Service

Salary not available. View on company website.

Entain plc, Hythe, Hampshire

  • Part time
  • Permanent
  • Onsite working

Posted today, 3 May | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

Job ref: 50a6fe5dce144e519de4001851897ac1

Location ref: Hythe, Hampshire

Full Job Description

Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you'll have the chance to contribute to a team that wins together and does what's right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom. Are you ready to launch a winning career? What you will do

  • Deliver outstanding customer service.
  • Always urging safer gambling.
  • Take bets on a wide range of sports and events.
  • Process customer transactions including cash handling.
  • Help demonstrate our products & betting terminals to customers.
  • Handle customer complaints or concerns with empathy and problem-solving skills.
  • Work towards defined targets and goals.
  • Maintain high shop standards.
  • Open or close the shop as needed.
    • Working patterns Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 20 hours and made up of a blend of long opening shifts (once you've completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop.

    At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.

Direct job link

https://www.jobs24.co.uk/job/retail-customer-service-126788081

About this company

Entain plc

View full company profile

Welcome to Entain. Our journey as Entain began when we evolved from GVC Holdings on 9th December 2020, but our brands have been paving the way and making history since the 1880s. Today, we’re one of the world’s largest sports betting and gaming entertainment groups – a FTSE 100 company that is home to more than 25 widely recognised brands, such as bwin, Coral, Foxy, Gala, Ladbrokes and partypoker. But that’s just the beginning. We’re constantly broadening our horizons and expanding our global influence. For example, our partnership with MGM Resorts International has allowed us to make waves in the US by powering BetMGM with our bespoke and top-of-the-line technology. It’s with this unique technology that we’re revolutionising our industry, and we’re boldly working towards being THE world leader in sports betting, gaming and interactive entertainment. Really though, it’s the people that truly make us who we are. There’s over 24,000 of us around the world and counting, but we all play for the same team. We’re proud to promote a culture that shatters barriers to unite, and encourages uncompromised diversity of background, thought and experience. When we win, we win together. If you share our values and want to be part of the revolution, we want you on our team. With offices across 19 different countries, we have an excellent history of identifying and nurturing the finest talent on a global scale. We’re all about putting our customers at the heart of the action and, with us, you can help bring moments of excitement into people’s lives. At Entain, it’s your game. We’re ready to play – are you?

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