Retail Assistant

We're looking for an enthusiastic and customer-focused Retail Assistant to join our successful Royal Mail Parcelshop team at Earls Court. Located alongside a busy Royal Mail Delivery Office, our Parcelshop helps customers send parcels and letters, purchase packaging and postage products, collect items and access Royal Mail services. This is a varied retail role that combines customer service, sales, administration and operational support. Working as part of a small, close-knit team, you'll play a key role in delivering an excellent customer experience while supporting the continued growth of the Parcelshop.,

• Deliver exceptional face-to-face and telephone customer service.
• Support customers with parcel, postage and collection services.
• Assist customers using mobile and self-service postage technology.
• Promote and sell packaging materials, postage products and Royal Mail services.
• Process customer transactions accurately using specialist systems.
• Handle personal data securely and in line with data protection requirements.
• Support parcel enquiries and liaise with Royal Mail operational teams.
• Contribute positively to a small team while being confident working independently when required.
  
  Minimum 1 year's experience in retail, customer service or another customer-facing role.
• Strong communication and customer service skills.
• Experience dealing with challenging customer situations.
• Good computer skills, including confidence using Microsoft Office and learning new systems.
• Comfortable supporting customers with smartphones and digital technology.
• Good numeracy and attention to detail.
• Reliable, punctual and flexible.
• Able to work the required shift patterns.
• Willing to commit to a long-term assignment.
• Due to the size of the team, reliability, flexibility and attendance are critical to success in this role.
Desirable
• Previous experience in retail, logistics, postal, banking or service environments.
• Experience promoting products or identifying sales opportunities.
• Additional language skills, particularly Spanish, Italian or Portuguese.