Retail Area Manager

Line manage Shop Managers, Cover Managers, and bank staff - coaching, motivating, and supporting them to achieve their best.
Drive a high-performance culture with clear communication and strong leadership.
Champion exceptional customer service across every store.

Boost Retail Performance

Ensure financial targets and KPIs are not only met but exceeded.
Maximise profitability through commercial decision-making, stock allocation, and cost control.
Lead Gift Aid performance strategies to increase sign-ups and income.

Deliver Retail Excellence

Oversee shop standards, rotas, compliance, and training across all sites.
Implement a structured monthly visit schedule with practical, actionable feedback.
Manage the successful launch of seasonal merchandise and retail campaigns - including Spring and Christmas catalogues and online shop lines.

Keep Us Compliant & Efficient

Promote best practice in IT, EPOS, and CRM systems.
Oversee HR administration, including absence management and accurate record-keeping through Breathe HR.
Ensure full compliance with Health & Safety, GDPR, and all retail policies.

Drive Innovation

Use EPOS data to guide visual merchandising and shop floor layouts.
Collaborate with the Donation Hub to keep processes efficient and customer-focused.
Contribute to business cases for new retail opportunities and projects.

St David's Hospice is growing, and we're looking for a confident, inspirational Retail Area Manager to lead the success of our 10+ high-street shops. This is an exciting opportunity to make a real impact in your community, drive income for local hospice services, and support a passionate team of staff and volunteers.

If you're commercially minded, thrive in a fast-paced retail environment, and love bringing out the best in people, we'd love to hear from you, Experience in retail or a similar customer-facing sector.
Proven multi-site leadership experience.
Strong people management and motivational skills.
Excellent financial awareness and commercial acumen.
Confident IT user (Microsoft 365, CRM, EPOS).
Strong communicator and problem solver.
Able to work autonomously, prioritise well, and thrive under pressure.

Desirable

Experience working with volunteers or within charity retail.
Knowledge of Gift Aid.
E-commerce experience.
Management qualification or evidence of professional development.

Joining us means joining a team that cares about staff, volunteers, customers and the people who rely on our Hospice services. You'll play a central role in driving our retail growth, shaping the customer experience, and helping to secure sustainable income for our care.

This is your chance to bring your passion, creativity, and leadership to a purpose-driven organisation making a real difference.

Ready to Apply?

If you're excited by the opportunity to lead, grow, and innovate within our retail team, we'd love to hear from you.

Apply today and help us shape the future of St David's Hospice Retail.

Please fill in an application form with full details about why you are the person for this role and best of luck!

What you'll get in return:
A chance to make a meaningful impact in your local community.
Opportunities for training and development, including health and safety courses.
A supportive and inclusive work environment with room to grow.
23 days holiday, plus bank holidays, with annual leave purchasing available (pro rata).
Discounts from charity partners such as 02, Specsavers and the 'Blue Light Card
Health Assured membership covering you and your spouse or partner