RESTAURANT HOST - Harrogate

To greet all guests (whether resident or non-resident) welcome them to Grantley Hall and make them feel comfortable and looked afterWorking alongside the Restaurant Manager and Assistant Manager to run the shiftsMeeting and greeting customers, organising table reservationsTo deal responsibly with payment transactions and maintain strict control of the billsEnsure each customer receives impeccable serviceDealing with customer enquirers and reservations accurately and promptly in the absence of the reservations departmentProviding first class customer service and should be highly organised with good communication skills, both face to face and over the phoneTo maintain good working relationships with colleagues and all other departmentsArranges for special services requested by the guestTo respond to any changes in the department as dictated by the needs of the industry, company or hotel

RESTAURANT HOST - HarrogateNestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

Grantley Hall offers a wide range of benefits and opportunities for all employees:

A monthly service charge - typically 3,400 annually31 days holiday increasing to 33 days with length of serviceAccess to earnings before payday (Stream)Holiday Buy/Sell SchemeFree parkingComplimentary meals when on dutyDiscounted modern and spacious live-in accommodationCelebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more...Team appreciation and wellbeing activities - Team member of the month awards, BBQ's, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabsGrantley Hall discounts - 50% off food and 20% off beverage, 100 B&B for employees ( 150 B&B for friends and family), 20% off spa and gift shop productsAccess to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their
wellbeing be providing access to a wide range of stand out well being support.Discounted hotel stays with Pride of Britain hotelsComplimentary bespoke uniform and annual shoe allowanceFree sight tests for those eligibleOnsite Team Gym with professional inductionRefer a Friend Scheme where you can earn up to 100024/7 Employee Assistance Support line and online portal supporting 'mind, money, move, munch'Grantley Academy to support your developmentAnnual paid volunteering days