Restaurant & Bar Team Members - Alton

As this is a brand-new role for a new opening, you'll be part of a dynamic Restaurant and Bar Team, delivering great service, delicious moments, and genuine hospitality across every table, tray, and interaction from the very start.

The key duties and responsibilities of this role will include:

Taking accurate food and beverage orders, answering questions about the menu, and making recommendations

Ensuring prompt and courteous service of food and beverages, maintaining consistent high standards of quality and presentation

Upselling and suggesting additional items or beverages to enhance the guest experience

Clear and reset tables quickly to accommodate new guests

Ensure the dining areas remain clean and tidy before, during, and after service

Ensure all service stations are ready for service and maintained throughout service with napkins, cutlery, and glassware

Work closely with other Restaurant, Bar and Kitchen team members during busy periods to ensure a smooth service

Update the reservations system and amend bookings

Provide friendly, efficient, and professional service to all customers

Handle guest feedback and resolve issues promptly, escalating to a Team Leader or Assistant General Manager when necessary

Prepare and serve a variety of alcoholic and non-alcoholic beverages, including cocktails, wine, beer, soft drinks and coffee

Being aware and familiar with the food and beverage menu including allergens, whilst ensuring consistent presentation and quality of all beverages

Set the bar up before service, ensuring it is ready and clean down properly afterwards

Ensure a clean and tidy bar area as well as maintaining stock levels throughout service

Assist with stock rotation and ensure accurate labelling and storage of beverages

Engage with guests to understand their preferences and make tailored drink recommendations

We are looking for Restaurant & Bar Team Members who are:

Experienced or has previous experience in a Restaurant, Caf or Bar role

Passionate about delivering excellent guest experience

An excellent communicator

Someone who has an eye for detail

Organised and able to multi-task

Confident, outgoing and well-presented

Happy to be hands-on and assist with the day-to-day duties as part of a small team

Self-driven and highly motivated

Happy and able to work both independently and as part of a team

Proactive, positive and resilient by nature

Solutions driven

Comfortable working in a very fast paced environment

Mad Swans is looking for full-time, part-time and weekend Restaurant and Bar Team Members to join our budding team.

Mad Swans in the South Downs is located in Blacknest near to Farnham & Alton.

Full Address: Frith End Road, Blacknest, Hampshire, GU34 4QL

Find out more about Mad Swans and what The Times had to say about our first opening at Mad Swans in the Mendips:

Can a cool new hotel near Bath really make golf fun for everyone?

What we do

We are experts in our field, committed to creating boundary-pushing social spaces that spark meaningful connections through play in nature.

Mad Swans is a countryside hangout for mavericks. The unruly. The friendship groups you wish you were in. The families you want to hang out with. For evenings that go on forever. And weekends that become folklore. Come for a good time. Come for a long time. Come for a breath of fresh air. Whoever you are. Come as you are.

Social play spanning Padel Tennis, Pickleball, Darts, Shuffleboard and Golf gives guests the chance to explore one game or sample them all, across a few hours, a day, or a long weekend. We're all about great food, which is why we've teamed up with experts in their field to create two distinct dining experiences and endless ways to enjoy them. The Potting Shed proudly boasts a menu of refreshing takes on Brasserie classics while, in The Hangout, the focus is on shareable plates with no compromise on flavour. But wherever guests find themselves, from course to court, the meadow to the orchard, they're never far from a plate of something delicious to satisfy any craving. And, for evenings that go on forever, an Eco Cabin for the night is only a starlit walk through the wilderness away.

What we can do for you

We understand that there's more to life than work, which is why our roles are designed to allow exploration, from long-time passions to brand-new intrigues.

We believe that to be interested is to be interesting - that means industry-leading training within and outside of your specified job role. If you have a question, we want to provide you with the tools to answer it. As we make our start in the world, our team need to be able to wear a few different hats, which we treat as an opportunity, allowing you to take considered detours into topics of interest, in the pursuit of a broader, richer perspective.

And out of hours, our guests' playground is yours too. Enjoy the wide variety of green spaces, and the games they host, at an exclusive rate. You'll have the opportunity to get involved in all things Mad Swans, from padel lessons to cocktail workshops, after all, we want you to be as excited by our product as we are.

There are a number of full-time, part-time and weekend positions. Full time positions will work any five days out of seven. Earnings to 12.65/hour to 14.50/hour, including TRONC (Tips), depending on age.

Location - this is an onsite role and will be located at Mad Swans in the South Downs, Frith End Road, Blacknest, Hampshire, GU34 4QL.

Working Hours - shift times will vary throughout the week; however, the operational times will be from 7.00 am to 11.00 pm.

Working Days - your working days will depend on if you work full-time, part-time or weekend. Full-time members of the team will be required to work any five days out of seven and will involve working on weekends on a regular basis. Working hours will vary in line with the operating calendar and needs of the business., Please note, you must be eligible to work in the UK as we are unable to sponsor any work permits or visas.

What is in it for you

Tips & Service Charge

Free Parking

Free Employee Meal whilst on shift

Wage Stream - access your pay for hours worked before pay day

Employee Discounts on Food, Sports, Activities, Cabins and in the Retail Shop

Reward & Recognition Initiatives

Team Social & Well-being Activities & Events

Employee Referral Scheme Bonus

Mad Swans Water Bottle

Mad Swans Hoodie

Plant your own tree at Mad Swans