Resourcing Customer Service Administrator (Apprenticeship)

An opportunity to undertake a Customer Service Apprenticeship and gain on the job experience within a busy recruitment team.

To assist the resourcing team in ensuring the smooth day to day running of operation and service, and to promote the image and reputation of the Trust.

The post-holder will be expected to exercise initiative in a high profile and busy environment. The post-holder will need to demonstrate the ability to liaise effectively and confidently with people at all levels and recognise the importance of confidentiality and sensitive issues., Answering the telephone and dealing with enquiries in accordance with instruction, relaying any queries and messages.Receive and distribute post.Scanning of documentsData Entry into Trac, NHS Jobs and Microsoft packagesTo support the review of existing administrative processes and procedures, contributing ideas for development with the team implementing changes as agreed.To develop personal knowledge of relevant administrative and organisational policies and procedures.To process all forms of mail (including faxes and emails) opening, distributing and undertaking the necessary action as appropriate.To promote a customer led service and act as first point of contact for interdepartmental/departmental and external contacts.To deal with telephone, in person and electronic queries and where appropriate channel them to the relevant member of staff.

Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe, a great place to start or grow your career. With 10 hospitals and a wide range of community services, we care for over 1 million people every year, and our team of over 30,000 people is at the heart of everything we do. You'll be working alongside colleagues from all backgrounds, supporting people from every walk of life, and learning something new every day. We believe that everyone should feel welcome, respected, and valued at work. You can bring your whole self to MFT, knowing that your unique perspective and experiences are celebrated here.You'll find that we're committed to helping you grow - whether you want to develop new skills, progress in your career, or simply make a difference in your community. We offer equal opportunities for everyone, and we'll support you with training,
development, and a caring environment where your health, wellbeing, and safety matter.Most importantly, you'll be part of a team where working together and supporting each other is everything. You'll make new friends, build strong relationships, and have a real voice in shaping the future of our Trust.At MFT we're All Here For You - every step of the way. Join us today.