Resource Planning Manager

As our Resource Planning Manager, you'll be at the heart of the Retail network - turning forecasts into action and making sure the right people are in the right place at the right time. You'll drive mid- and short-term labour planning, keeping daily operations aligned, agile and on track. This is a hands-on leadership role where no two days are the same. You'll work closely with Retail teams and agency partners, solve real-time challenges, and help shape smarter planning through insight, reporting and continuous improvement.,

• Lead and support the on-site resource planning team, providing management, guidance, prioritisation, and clear direction
• Participate in daily ASH (Availability, Skills, Hours) reviews to ensure labour is deployed effectively across departments
• Respond to real-time operational changes by reallocating labour to meet fluctuating pick-out and workload demands
• Liaise with agency partners to secure shift coverage, manage headcount, and support recruitment alignment
• Maintain accurate workforce data, including agency headcount, Kronos inputs, temp-to-perm tracking, and shift splits
• Lead and facilitate weekly mid-term and short-term planning discussions to align forecasted pick-out volumes with available labour resources
  
  Proven experience leading and coordinating a team within a fast-paced operational environment
• Strong background in workforce planning, labour coordination, or resource management within logistics, distribution, or manufacturing
• High attention to detail with strong organisational and time management skills
• Confidence working with workforce management systems such as Kronos and Excel to maintain data accuracy and produce reports
• Experience working with agency labour models, including scheduling, headcount control, and recruitment alignment
We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.

This is a full time, permanent position, where you'll be working Monday - Friday, 08:00 - 16:00, 37.5 hours per week. Some flexibility is required; this is logistics after all! Please note there will be a requirement at times to travel between our Retail sites across the network., You'll be paid a competitive salary and receive 25 days annual leave (plus bank holidays). You'll have access to a company pension scheme, extensive wellbeing programmes and initiatives, and our GXO University which provides you the opportunity to learn new skills and gain qualifications at a pace that you're comfortable with. Plus, many other perks such as a variety of high street discounts, a cycle to work scheme and our continued focus on internal promotions, over 60% last year!