Resource Planner

A local government reorganisation is planned for Gloucestershire, which may result in changes to structures and services. Potential changes are provisionally timetabled for April 2028. We are committed to supporting all employees through this transition and ensuring continuity of employment wherever possible. Joining us now means you'll be part of shaping an exciting new chapter for local government. It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian and other minority ethnic backgrounds, and people with disabilities. Responsible recruitment practices for safeguarding are in place within the Council's HR policies and processes. This is part of our commitment as a Council to safeguard the welfare of vulnerable adults, young people, and children. Stroud District has an energy unlike any other place. It's green and dynamic, climate conscious and motivated, creative and collaborative, and unapologetically ambitious. To find out more about what makes our place, our people and our businesses so special, please follow the link to our dedicated website

We are seeking an enthusiastic individual, who is organised and has an attention to detail, is adaptable and committed to delivering excellent customer service. You will be providing support for Property Care Team in our busy call centre who take between 150 and 300 call per day, by handling and Managing Customer contacts for our Responsive Repair Service. Stroud District Council owns and manages over 5000 homes across Stroud District and our Management systems form the foundation upon which the rest of the business is built and forms an essential strand of the fabric of business critical information. This role will co-ordinate across multiple systems and operational teams to ensure we capture all responsive repairs in maintenance of our properties. You will ideally have experience of providing a similar role and have a background in construction or data analysis and have strong administration skills. You will also have experience in:

• Information systems and databases - NEC and Keystone knowledge is a distinct advantage
• Excellent skills and experience using Microsoft Access and Excel
• Strong attention to detail
• Ability to work to strict deadlines
• Excellent written and oral communication skills
We are particularly interested in applicants who have experience of working within a local authority or social housing environment. A full UK driving licence and access to a vehicle for work purposes is essential, and you'll need to demonstrate a real passion to provide excellent customer service.