Residential Facilities Manager

We are seeking a highly organised & proactive Residential Facilities Manager to work in our Facilities Management team located at our head office in London. The Residential Facilities Manager will be responsible for managing a high-end residential block portfolio located in West London consisting of 30 blocks. The Residential Facilities Manager would be responsible for overseeing the daily operations, maintenance and safety across the portfolio.,

• Assist in the management of all hard and soft service providers, monitoring SLAs and KPIs, and re-tendering to ensure delivery of an efficient, quality and value for money service for our clients and the occupiers of their buildings/sites.
• Assist in the preparation and managing service charge budgets in accordance with the RICS code of practice.
• Monitor and control budget expenditure in tandem with Cluttons client accounting team.
• Support the control of all Environmental and Health and Safety, ensuring compliance across all buildings and sites with legislation, codes of practice and Cluttons policies and procedures.
• Visit and inspect buildings and sites as necessary to ensure, at a minimum, key deliverables are met.
• Assist with internal and external parties in relation to project works across the portfolio.
• Provide regular and accurate reporting to the partners/property managers, clients and Cluttons H&S director.
• Deal with ad-hoc queries and tasks from the property management team, clients and occupiers.
• Develop and build good working relationships with residents & leaseholders to resolve issues promptly and professionally.
• Liaise with partners and the property managers regularly and update them on all current matters.
• Liaise with other departments (e.g. projects and building consultancy and fund management) as necessary.
• Instruct, manage and supervise contractors in a good and timely manner who are required to work on sites under our control.
• Provide client-facing expertise in FM related matters and report to clients, where instructed, on all issues relating to building/site operation.
• Develop and build relationships with clients and support partners and property managers in tenders for new business.
• Identify areas for new business generation.
• Set, monitor and reconcile service charge budgets and accounts in consultation with the property managers, client accounts team and clients.
• Control and accurately code invoices to ensure prompt payment of suppliers.
• Ensure fee income to the business is maximised whilst complying with the RICS code of practice.
• Work with property managers in dealing with insurance claims.
• Act at all times in accordance with Clutton's policies and procedures, particularly those that relate to the Residential Management function along with health and safety and environmental.
• Ensure that issues and priorities identified in environmental, general health, safety and fire risk assessments are actioned / dealt with in a timely manner and that the online management system (currently RiskWise) is kept up to date.
• Ensure all contractors used on buildings and sites are competent and accredited in accordance with the company's policies and procedures.
• Actively review procedures and proof changes to improve service delivery and compliance.
  
  Proven experience (3+ years) in facilities or property management, preferably in a residential setting.
• IOSH qualification or demonstrated knowledge and experience of health and safety.
• Membership of IWFM or another FM/property management qualification.
• Strong IT skills., Experience of managing high-end residential blocks, gardens & roadways.
• Experience in facilities management or property management role.
• Setting and management of service charge budgets.
• Experience using property management systems (TRAMPS, Filestore would be an advantage).
• Experience in the use of online environmental, health and safety management and compliance systems (e.g. RiskWise).
  
  25 days holidays increasing in line with length of service to a maximum of 30 days.
• Wellbeing hours: 2 per month where no location flexibility cannot be offered.
• Enhanced auto-enrolment pension scheme.
• Life assurance.
• Interest free season ticket loans.
• Cycle to work scheme - discounted bicycles.
• Flu and eye care vouchers.
• Employee Assistance Programme - 24/7 health & wellbeing support.
• Help@Hand Remote GP app - quick access to medical experts.
• Platform hosting 1,000s of discounts at retailers, restaurants, supermarkets, leisure and days out venues, gyms and more.
• Family & wellbeing policy - including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more.
• Flexible benefits policy allowing you to pick and choose additional benefits.