Residences Concierge - The Lucan Autograph Collection Residences

The Residences Concierge / Loss Prevention Associate provides exceptional concierge services while ensuring the safety and security of residence owners, guests, associates, and property assets. This position serves as both a service ambassador and security representative, responding to resident requests, managing visitor access, monitoring security systems, coordinating emergency responses, and maintaining a safe and welcoming residential environment. What you'll do

• Respond to residence owners' and guests' requests for transportation, reservations, dry cleaning, deliveries, maintenance services, and other personalized concierge arrangements.
• Monitor CCTV systems, perimeter alarms, duress alarms, and life safety systems while reporting and responding to security concerns and emergencies.
• Control visitor, contractor, realtor, and vendor access by verifying authorization, issuing visitor passes, and notifying residence owners before access is granted.
• Coordinate transportation services, elevator bookings, service agreements, maintenance requests, and third-party vendor arrangements.
• Respond to accidents, incidents, emergencies, fire alarms, medical situations, and security concerns while completing accurate incident documentation.
• Maintain resident profiles, preferences, work orders, package records, concierge logs, and other residential operational documentation.
• Deliver exceptional resident service by anticipating needs, resolving concerns, and building positive relationships with residence owners and guests.
• Support lobby operations, cleanliness standards, quality assurance initiatives, and the Lobby Ambassador programme while promoting a safe and welcoming environment.
  
  High school diploma or G.E.D. equivalent.
• Minimum of 1 year of related customer service, hospitality, concierge, residential, or security experience.
• Valid UK driving licence (mandatory requirement).
• Security licence preferred but not essential.
• Strong customer service, communication, listening, and interpersonal skills.
• Ability to multitask, manage competing priorities, and maintain accurate records and documentation.
• Proficiency in English and confidence using systems such as BuildingLink, GXP, telephones, and office technology.
• Professional, dependable, and adaptable approach to handling sensitive and confidential situations.
• Ability to stand, walk, and remain alert for extended periods while maintaining a professional appearance and demeanour.
• Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process
  
  At Autograph Collection Hotels, individuality is our greatest strength. Just as every hotel has its own story, character and point of view, so does every person who joins our team. We champion bold ideas, genuine personality and the freedom to bring your own style to what you do, creating an environment where creativity, curiosity and entrepreneurial spirit can thrive. If you're inspired by originality, thrive on making a difference and want to be part of a growing collection of distinctive hotels where everyday is exactly like nothing else, Autograph Collection is a place where you can truly make your mark.
As part of the Marriott International family, Autograph Collection offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you., At Marriott, we put people first - it's one of our distinctive core values.
• Through Explore by Marriott Bonvoy , our associates have access to special room rates, discounts on food and beverage, experiences, and more across Marriott's portfolio of 30+ hotel brands and 9,500+ properties worldwide.
• Associates receive paid leave to use for vacations, sick time, holidays and more.
• Through our global TakeCare platform, associates have access to locally driven wellbeing activities and resources designed to meet people where they are.
• Depending on the property and role, additional local benefits may also be available.
Our award-winning culture Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others., The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.