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Reservations Team Member

TLH Leisure Resort, Torquay, Torbay

Reservations Team Member

£26832

TLH Leisure Resort, Torquay, Torbay

  • Full time
  • Permanent
  • Onsite working

Posted 1 day ago, 2 May | Get your application in today.

Closing date: Closing date not specified

Job ref: 1c3f06dcfb7c495b96dda81fc20657cb

Location ref: Torquay, Torbay

Full Job Description

  • Delivering exceptional service across telephone, email, and online enquiries
  • Proactively making outbound calls to secure bookings and maximise revenue opportunities
  • Accurately recording and managing all reservations in line with established procedures
  • Identifying opportunities to upsell and promote premium experiences
  • Managing private and group bookings, including rooming lists and invoicing
  • Building strong relationships with group organisers and private guests through timely communication
  • Supporting the team with general administrative duties
  • Processing payments and ensuring all bookings are settled prior to arrival
  • Maintaining a strong knowledge of all services and products available at TLH Leisure Resort
    • Our values - STARS Our values are integral to our business and guide how we operate at every level of the organisation. The ideal candidate's STARS values for this role are:
  • Service - Excellent written and verbal skills, creating a great first impression and ensuring the booking process runs smoothly for group organisers and private guests
  • Teamwork - Work seamlessly alongside both TLH team members and external stakeholders to provide the best possible service to our guests, increasing the likelihood of repeat bookings
  • Attitude - Maintain a positive and professional attitude at all times
  • Respect - Act in a respectful way and understand that all guests will have individual needs
  • Safe and Sustainable - Abide by all health and safety regulations and ensure all booking details are completed in line with company policies and procedures

    We're looking for someone with energy, confidence, and a genuine passion for sales and customer service - someone who thrives on turning enquiries into memorable experiences and isn't afraid to pick up the phone to secure new business, while also demonstrating excellent attention to detail and strong administrative skills.
    • In this role, you'll handle a wide range of responsibilities including email enquiries, online bookings, group reservations, inbound calls, and proactive outbound calls to drive bookings and increase revenue. If you love engaging with people and have a natural flair for sales, this is the perfect opportunity to make an impact. Experience with reservations or hotel booking systems is advantageous but not essential. The successful candidate must have weekend availability.

    It's an exciting time to join Team TLH. We're on a mission to be the 'Number One choice for all Hotel Based Leisure in Torquay' with an ambition to be busy 365 days a year! Our star-studded team is the key to delivering our mission and we want the best people in the Bay to be part of it. As a Reservations Team Member within our dynamic Sales & Marketing team, you'll find that no two days are the same. This is a varied and engaging office-based role at the heart of our business - driving bookings, building relationships, and maximising revenue.

    As part of the TLH Team, you will be able to take advantage of exceptional company benefits including:
  • Free use of the leisure facilities (during selected times)
  • Discounts on Aztec Spa treatments and facilities
  • Discounts on accommodation and Aztec Leisure memberships for friends and family
  • Full induction to ensure you hit the ground running
  • Free staff meals whilst on duty
  • Up to 28 days annual leave
  • Workplace pension scheme (subject to eligibility criteria)
    • Hours and Rate of pay: This is a full-time permanent role of 40 hours over 5 days, requiring some weekend availability. Salary: £26,832 per annum. If you bring enthusiasm, a sales-driven mindset, and a commitment to delivering exceptional guest experiences, we'd love to hear from you.

Direct job link

https://www.jobs24.co.uk/job/reservations-team-member-126780237
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