Reservations and Sales Office Manager

handover, whilst ensuring every guest and client receives an exceptional experience from their very first interaction with Gotham.Your key responsibilities will include:Lead and manage the Reservations & Sales Office, ensuring consistently high standards of service, organisation and commercial performanceDrive bedroom revenue and occupancy through proactive sales, upselling and effective management of enquiries and reservationsManage the full event sales journey, from initial enquiry and proposal through to conversion, planning and operational handoverMaximise group and event opportunities across bedrooms, F&B, private hire and additional experiencesEnsure all reservations, rates, availability, restrictions and booking information are accurate and commercially optimisedBuild strong relationships with guests, clients, corporate contacts and event organisers to encourage repeat and future businessWork closely with Front Office, F&B and Operations to ensure all group, event, VIP and special

Hotel Gotham first turned heads in Manchester, earning the title of \"Europe's sexiest hotel\". Following a show-stopping opening in Newcastle, the curtain now rises on the next act of the Gotham story - and this time, Bristol takes centre stage.The iconic Grade II listed Guildhall is being thoughtfully transformed into Bristol's first luxury five star lifestyle hotel. Rich in history and architectural grandeur, expect breathtaking Gothic windows, magnificent stained glass and original period features around every corner. It's a setting worthy of Gotham.Hotel Gotham is more than just a hotel - it's a way of life. A vibe. A 5-star, theatrical, vibrant, stylish, dramatic experience - for guests and colleagues.As Reservations & Sales Office Manager, you'll play a pivotal role in the pre-opening and launch of our breathtaking hotel. You will lead our Reservations & Sales Office, driving bedroom and event sales from initial enquiry through to booking, planning and operational, occasion requirements are communicated and delivered seamlesslyAligning sales objective and targets with the Revenue manager and Business Development Manager.Ensure detailed and accurate handovers are provided to the operational teams ahead of all relevant arrivals and eventsMonitor and report on key commercial performance, including revenue, conversion, room nights, average rate and event performanceIdentify opportunities to develop packages, experiences and sales initiatives that enhance revenue and the guest experienceCoach, develop and motivate the Reservations & Sales team, creating a culture of accountability, commercial awareness and exceptional guest serviceAchieve the highest level of customer satisfaction for both external and internal guests, building strong and lasting relationships with clients and partnersChampion the Gotham way of life across every guest and client interactionWe're looking for passionate hospitality professionals ready to take centre stage and help bring
the Gotham experience to life from day one. If you have exceptional communication skills, outstanding attention to detail and thrive as part of a high-performing team, we'd love to hear from you.Why Join Hotel Gotham Bristol?Be part of the opening team at Bristol's first luxury five-star lifestyle hotel.Work in one of the city's most iconic historic buildings.Join a passionate, supportive and ambitious founding cast.Opportunities for training, career development and progression.Staff discountsInclusion in service charge additional to salaryCalendar of Team Social EventsUnique monthly code for discounted stays at a number of Bespoke HotelsDiscounted Gym MembershipYears Service RecognitionUniformEmployee of the Month #J-18808-Ljbffr