Reservations and Events Manager - Coventry

Are you a dynamic professional with a flair for managing reservations and events? Valor Hotels is looking for a Reservations and Events Manager to join our team. This role involves maximizing enquiry conversion, managing the reservations process, and delivering exceptional events that exceed our clients' expectations.,

• Business Accuracy: Ensure that all business on the books is robust and accurate by adhering to company processes and procedures.
• System Management: Operate all reservation systems to the required standards set by Valor and the brand, ensuring effective management of the rooms business.
• Pricing Strategies: Implement pricing and selling strategies for all market segments to achieve financial budgets and targets, driving performance against competitors and working closely with the Revenue and Sales Managers
• Competitor Analysis: Maintain up-to-date competitor information and visit competitor hotels as needed to gather insights.
• Hotel Showrounds: Conduct appointments and showrounds to highlight the hotel's features and services to potential clients.
• Commercial Awareness: Be commercially aware, considering total revenue and "lifetime value" when assessing new business enquiries, utilizing demand calendars, displacement tools, and market data to inform decisions.
• Compliance: Comply with all statutory and company requirements related to cash handling, credit procedures, employment legislation, Health and Safety, Fire Safety, Risk Assessment, and Disability., A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just 5 per month.
Supporting your hospitality career growth
• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
  
  Proven experience in reservations, events management, or a similar role.
• Strong communication and customer service skills.
• Detail-oriented with excellent organizational abilities.
• Knowledge of revenue management and pricing strategies.
• Ability to analyze market data and competitor information.
• Experience in the hotel or hospitality industry preferred.
• Strong leadership skills with the ability to inspire and motivate a team.
  
  In addition to competitive rates of pay, we also offer:
Exclusive discounts for you, your friends and family
• Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at 250.