Reservations and Events Agent

We are looking for a friendly, passionate and energetic Reservations and Events Agent to join our team.
The Role
As Reservations and Events Agent you'll be on the front line, delivering on our mission!
You'll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.
What'll make you a great fit for us?
Do you eat, sleep and breathe customer service?
Why not RESERVE your place on our team?
At Valor we're on the hunt for a focused Reservations and Events Agent, someone who knows what our guests want and can take staying with us a dream come true.
You'll be a master at taking reservations, chasing bookings and be in the know about all our delicious food and beverage packages ensuring that maximum occupancy and room rates are achieved.
When it comes to our guests, you'll know who's who and what's what so that the reception team is kept up to date with our occupancy levels, no-shows, VIP's and special events.
We're also looking for someone who is champion of Valor Hospitality Europe Limited's purpose, values and behaviours, spreading the word where you can about what we do.
If we've got you SOLD then get in touch today.
We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.
If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training - you can view the most popular courses on our careers pages.
What you'll be doing as Reservations and Events Agent
Top quality customer service
Working as part of a great team
Take enquiries and bookings via telephone and online bookings
Converting enquiries into sales
Processing, amending and updating bookings as required
Maximising revenue through upselling
Administration and Technology savvy
Available to work when the team and customer needs you most

Excellent communication, interpersonal, and problem-solving abilities.
A passion for hospitality and a relentless commitment to excellence.