Reservations Agent

As a Reservations Agent, you'll help our guests start enjoying their Red Carnation Hotels experience before they've even arrived. Whether they're making a new booking, changing their plans or simply looking for some advice, you'll be there to make the process easy, friendly and personal. You'll respond to telephone and email enquiries, process and confirm reservations, and use your knowledge of our hotels, restaurants, facilities, offers, rates and local experiences to help guests make the right choice. You'll make sure bookings are accurate and securely guaranteed, communicate closely with colleagues across our hotels and consistently deliver our service standards. This includes participating in monthly Forbes test calls, with a target score of at least 95%. Above all, you'll bring warmth and attention to detail to every conversation, helping each guest feel genuinely looked after.

We're looking for someone who genuinely enjoys helping people and creating a great guest experience. You'll have previous experience in reservations, reception or customer service within hospitality, with strong communication skills, a friendly and professional telephone manner, and a keen eye for detail., You'll be confident using Microsoft Office and hotel reservation systems such as Opera Cloud, SynXis or similar, and comfortable prioritising your workload during busy periods. Just as importantly, you'll enjoy being part of a team, be happy to use your initiative and bring a calm, positive approach to your work. You'll also have plenty of opportunities to learn, deepen your knowledge of luxury hospitality and continue developing your career with Red Carnation Hotels.

London

• £26,836.16 per annum, plus bonus!Full time
Reservations Agent
• Award winning hotel collection
What's in it for you from day one:
• £26,837.16 per annum, plus other exciting perks and benefits!
• Holiday allowance starting at 20 days and increasing with length of service, plus bank holidays.
• Fantastic recommend a friend bonus scheme worth up to £600.
• Award-winning L&D programmes, with over 80 individual courses available, from foundation skills to leadership skills.
• Excellent development opportunities, with long-term career progression across the Red Carnation Hotel Collection, with 80% of our managers being home-grown!
• Two paid volunteering days each year, allowing you to give back to our communities.
• Access to the Employee Assistance Programme through our partners at Hospitality Action.
• Tea parties and annual social events, including festive celebrations for your little ones.
What's in it for you later:
• Uncapped monthly commission, linked to individual and team sales, commencing after 3/6 months. Monthly payments vary based on performance, with previous annual earnings averaging around £8,000 per annum.
• Company-wide recognition schemes, incentives and celebrations.
• Enhanced maternity pay of 13 weeks, fully paid.
• Enhanced paternity pay of 2 weeks, fully paid.
• £800 baby payment to support you and your family.
• Cross-departmental training opportunities across Head Office and hotels worldwide.
• 50% off food and 25% off beverages in selected Red Carnation Hotels F&B outlets.
• Discounted accommodation rates across our hotels in the UK, Ireland, Guernsey, Geneva and South Africa.