Reservations Agent

We are a prestigious luxury hotel committed to delivering exceptional service and memorable guest experiences. We are currently seeking a polished and professional Reservations Agent to join our Front of House team. This role combines hosting and reception duties, ensuring every guest receives a warm welcome and seamless service from arrival to departure.
About the Role
As a member of our Reservations team, you will be the first point of contact for all guests, providing a professional welcome while supporting reception operations and overall front of house service. You will play a key role in creating a positive first impression and maintaining the high standards expected within a luxury hospitality environment.

Excellent interpersonal and communication skills.
Strong organisational and multitasking abilities.
Professional telephone manner and confident use of reservation systems.
Ability to remain calm and composed under pressure.
Personal Attributes
Impeccable presentation and attention to detail.
Warm, welcoming, and service-focused approach.
Reliable, punctual, and proactive.
Team-oriented with a commitment to excellence

Set against the stunning backdrop of Snowdonia National Park, Palé Hall is a destination for luxury and refined service. This historic Victorian mansion, home to 22 exquisite bedrooms, is at the start of a significant new chapter - with bold ambitions to become one of the UK's leading country house hotels, renowned for fine dining and exceptional hospitality.
Why Palé Hall?
Work in one of the UK's top Five Red Star country house hotels
Be part of a project with genuine ambition and creativity at its heart

Competitive salary.
Share of gratuities.
Supportive and collaborative team environment.
Free on-site parking.
Relais & Châteaux and Pride of Britain discounted stays.
Opportunities for further training and development