Reservations Agent

We're on the lookout for a Reservations Agent to be the go-to person for guests booking their stay at Hyde London City. You'll play a key role as the initial contact for guests, giving top-notch service, making guests feel at home, and finding ways to boost sales. What you'll do… Answer guest enquiries in a timely and professional manner.

• Stay on top of what's happening in our hotels and the local scene.
• Quote rates, process, and confirm reservations by email or phone, following the department's guidelines. Securing bookings, and charge no-show or late cancellation fees when needed.
• Prepare and distribute daily, weekly, and monthly reports to keep the team informed and operations running smoothly.
• Work closely with the Revenue Manager to ensure accurate data entry, follow the pricing strategy in place, and stay up to date on the latest revenue strategies, promos, and offers.
• Collaborate with the Sales Manager to identify potential sales leads and follow the sales strategy in place.
• Maximise our sales by having a sales mindset and jumping on any chances to upsell.
• Highlight extra services or special packages to boost sales.
• Work closely with the Front of House team for day-to-day operations.
  
  Experience in a similar role within a 4 / 5 star hotel.
• Outstanding organizational skills and the ability to multitask in a fast-paced environment.
• Exceptional communication skills and excellent command of the English language.
• Previous experience working with OPERA (Opera Cloud experience and working with TARS would be a plus).
• Experience working for Accor hotels would be beneficial but not a must.
• You're humble and open to ideas; we leave our egos at the door and help get it done.
• You're up for doing things differently and trying (almost) everything once.
• You want to be part of something bigger and have fun along the way.
  
  Up to 28 days holidays (inclusive of bank holidays), pension and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
• Treat yourself with lots of retail & hospitality perks through our partners.
• Enjoy an experience stay at Hyde and a meal for two after your discovery period.
• Goes without saying, but we'll feed you during your shift.
• Extra time off to volunteer with one of our partner charities.
• Cycle to work scheme.
• The chance to make your mark in a fast-growing Brand.
• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work.
• Excellent discounts across the entire Ennismore family of brands.
Hyde is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.Create a job alert for this search