Repeat Prescribing Clerk

22.5hrs - 34hrs per week (days to include Mondays and Fridays) We are looking for a Repeat Prescribing Clerk to join our GP practice team. This role involves supporting the processing of prescriptions and helping patients with prescription queries. Full training will be provided, so previous experience in a GP practice is not essential. The successful candidate will be organised, detail-oriented, and able to work efficiently in a fast-paced environment. Excellent communication skills are essential, as the role involves liaising with patients, clinicians, pharmacies, and external healthcare providers. This is an excellent opportunity for someone who enjoys working as part of a team and wants to contribute to the delivery of high-quality patient care in primary care. If you are organised, proactive, and would like to be part of a friendly and supportive practice team, we would be delighted to hear from you. Main duties of the job The purpose of the role is to:

• Process prescriptions and provide an efficient and safe system of medication reviews, liaising with all relevant parties, including phone call contact with patients and other health care professionals regarding medication queries. Ensure all administration duties and patient requests are processed in accordance with practice policy., The duties and responsibilities to be undertaken by the Repeat Prescribing Clerk may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Repeat Prescribing Team Leader / Operations Manager, dependent on current and evolving Practice workload and staffing levels.
• Process repeat prescriptions daily, ensuring compliance with the practice protocol.
Answering telephone calls from patients about prescriptions and medication ordering queries.
• Ensure all current medications have relevant, current authorisations.
• Promote cost-effective prescribing at the practice by switching drugs to generic preparations when appropriate and encouraging the use of local primary care trust formulary medication choices.
• Deal with prescription queries from a range of healthcare professionals, including GPs, nurses, community pharmacists, nursing home staff, and reception/administration staff at the practice.
• Deal with medication changes from all hospital letters, removing old medication and adding new or making changes.
• Working closely with the Prescribing Support Pharmacist and the wider team.
• Act upon drug alerts.
• Add new patient medication. Pass to registered GP for approval, highlighting any concerns and relevant diaries. Liaise with patients via phone call or letter.
• Communicate with new doctors in medication review protocols and practice formulary choices.
• Provide support with any aspects of practice administration and clerical duties.
• Liaise with Pharmacies regarding monthly dossette box prescriptions. Where necessary, complete the alterations sheet for GP's signature.
• Liaise with colleagues and pharmacists in the Hub and within TMG branches.
• Attend Hub meetings.
• Attend other group sites if necessary.
• To follow ICB guidelines to facilitate the reduction of repeat prescribing costs.
• Any other duties as reasonably requested.
  
  Good keyboard / IT skills literate with Microsoft Word and Outlook, and able to adapt to using third-party software
• Demonstrate a good standard of written and spoken English
• Good communication skills and a polite telephone manner
Desirable
• Understanding of medical terminology
• Understanding of repeat prescribing
• Understanding of EMIS
Qualifications Desirable
• Minimum of 3 GCSEs or equivalent Grade C/4 or above to include Maths and English
Experience Essential
• Working as part of a team
• Worked with confidential / sensitive data
• Willingness to learn and follow procedures
Desirable
• Previous NHS experience
• Experience in an administrative or customer service role
• Experience managing prescription queries or working with community pharmacies, Adaptability and flexibility
• Accuracy
• Ability to work under pressure
• Trustworthy and reliable
• Attention to detail
Person Specification Skills and Knowledge Essential
• Good keyboard / IT skills literate with Microsoft Word and Outlook, and able to adapt to using third-party software
• Demonstrate a good standard of written and spoken English
• Good communication skills and a polite telephone manner
Desirable
• Understanding of medical terminology
• Understanding of repeat prescribing
• Understanding of EMIS
Qualifications Desirable
• Minimum of 3 GCSEs or equivalent Grade C/4 or above to include Maths and English
Experience Essential
• Working as part of a team
• Worked with confidential / sensitive data
• Willingness to learn and follow procedures
Desirable
• Previous NHS experience
• Experience in an administrative or customer service role
• Experience managing prescription queries or working with community pharmacies, Adaptability and flexibility
• Accuracy
• Ability to work under pressure
• Trustworthy and reliable
• Attention to detail
  
  Tyntesfield Medical Group in North Somerset is a 13 Partner General Practice with a patient list size currently of around 35,000 split across four sites: Tower House Medical Centre, Brockway Medical Centre, Backwell Medical Centre and Long Ashton Surgery.
We are a friendly and accessible team providing excellent healthcare in our community. We provide a professional, safe, supportive, and efficient working environment for everyone in the practice. We are a forward-thinking organisation with a strong emphasis on teamwork and patient-centred care.