Repairs Surveyor

Our Repairs and Maintenance teams play an important role in delivering our vision of providing great homes and great service. They offer vital support, ensuring that our homes are safe, warm, and dry, and where everything works; Places where our residents are proud to live.

We are looking for a Repairs Surveyor to join our team covering locations across Plymouth, Torquay, Exeter and surrounding areas. This is a full time, permanent role offering agile working.

The overall purpose of the role is to carry out surveys and property inspections, oversee the delivery of subcontracted repairs and ensure repairs are highlighted and completed in accordance with Guinness standards and timeframes.

Working Hours:

40 hours per week, Monday to Friday, with 8-hour shifts scheduled between 8:00am and 8:00pm. Occasional Saturday working (8:00am to 12:00pm) on a rota basis, with no more than 1 in 4 weekends required.

What we are looking for
We are seeking someone with strong technical knowledge of building standards, experience in HHSRS assessments, and an understanding of responsive, voids and planned repairs. You will be confident managing contractors, working independently, delivering excellent customer service, and communicating clearly.

Excellent level of knowledge of building construction standards, and legislation, and an ability to diagnose and specify remedies to building defects.
Experience of undertaking assessments in line with the Housing Health & Safety Rating System.
Understanding of responsive repairs, voids works, planned and cyclical repairs requirements.
Ability to be proactive and work on own initiative, with limited supervision.
Experience of managing contractors.
Excellent standards of customer care and the ability to deliver accurate and clear communications in writing, face to face or by telephone.
Good IT skills and knowledge of Microsoft Office, housing and property management systems.
Ability to plan, organise and prioritise a heavy workload, whilst working on a mobile basis, keeping excellent records.
Demonstrates the Guinness Behaviours.

Desirable skills:
A good understanding of the context of social housing.
Experience in working within a commercially aware environment., Educated to Level 4 (HNC in Surveying or Construction & Built Environment or equivalent) or higher.
Evidence of continuous professional development.

Desirable qualifications:
Level 4 VRQ Certificate in Managing Damp, Mould and Customer Care in Housing.
RICS (Building Surveying) or MCIOB membership.

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Guinness Property, our in-house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our residents' homes are safe and maintained to a high standard.

Holidays:

We offer 25 - 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years' service, capped at 4 days).
Competitive Pension Scheme:

We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.
Benefits Portal:

We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.
Performance Pay:

Annual Performance Score bonus subject to eligibility
Life Assurance:

For peace of mind Guinness provides three times salary life cover in the event of your death
Health Plan Options:

There are a couple of health care schemes available depending on the post grade
VDU/DSE:

Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work

Additional benefits include:
Access to the Finance wellbeing portal
Professional subscription annual payment
Travel season ticket loan
Car lease scheme