Repairs Supervisor

We have an exciting opportunity for an experienced Repairs Supervisor to join our team, leading a dedicated group of tradespeople and subcontractors delivering high-quality repairs and maintenance services across the Kent area. This is a hands-on leadership role where you'll play a key part in ensuring our customers receive an outstanding service while supporting and developing a high-performing workforce. As Repairs Supervisor, you'll be responsible for driving operational performance, maintaining excellent health and safety standards, and ensuring repairs are completed right first time. You'll work closely with operatives, schedulers, customer care teams and managers to improve productivity, resolve challenges and deliver a customer-focused service that makes a real difference to residents. What you'll do As a Repairs Supervisor, you'll provide day-to-day leadership and support to a team of operatives, ensuring work is completed safely, efficiently and to the highest standards. You'll monitor performance, carry out inspections, support the management of materials and resources, and help drive excellent customer outcomes through effective planning and communication. You'll also coach and develop team members, identify training needs, manage employee relations matters and promote a positive, safety-first culture. You'll work collaboratively with schedulers and customer care colleagues to manage workloads, resolve issues and improve service delivery. From undertaking pre-inspections and work-in-progress checks to supporting complaint resolution and safeguarding responsibilities, you'll play a critical role in maintaining high levels of quality, compliance and customer satisfaction across the repairs service.

We're looking for a confident and motivated leader who can inspire teams, build strong working relationships and deliver excellent customer service. You'll have previous experience supervising trade operatives or maintenance teams and a good understanding of building maintenance and repairs. Strong communication and problem-solving skills are essential, along with the ability to manage performance, resolve issues and maintain high standards of workmanship and safety. You'll be comfortable using IT systems and mobile technology to monitor performance, manage workloads and ensure accurate record keeping. A proactive approach, sound decision-making skills and the ability to manage multiple priorities in a fast-paced environment are key to success in this role. Ideally, you'll have experience working within social housing and hold a relevant City & Guilds qualification, although these are not essential. Most importantly, you'll bring a positive, customer-focused attitude, a commitment to continuous improvement and a passion for developing and supporting your team to achieve great results.

When you join Town and Country Housing, you're joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered. What we offer

• £45,753.00
• We provide a company van for work and a fuel card
• 25 days, increasing to 28 days at 5-years service and 30 days at 10-years service
• Up to £3,000 colleague referral fee
• Contributory pension scheme with 4% to 10% matched contributions
• Life insurance
• 24/7 digital GP service and counselling helpline (including face-to-face sessions)
• Free annual eye test voucher and contribution towards glasses
• Free annual flu jab
• Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
• Access to an extensive range of corporate discounts on shopping travel, & days out.
• Travel loan
Please read before applying:
• You must have the right to work in the UK; we are unable to provide visa sponsorship.
• We reserve the right to close this advert early if we receive a high volume of suitable applications.
• A basic DBS check is required for this role
• This is a full time permanent position, working on site 8am-5pm Monday-Friday.
• You will need a full driving licence for this role