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Repairs Supervisor

Wates, Birmingham

Repairs Supervisor

Salary not available. View on company website.

Wates, Birmingham

  • Full time
  • Permanent
  • Onsite working

Posted 1 day ago, 23 Apr | Get your application in today.

Closing date: Closing date not specified

Job ref: fac537c4a2654c79bf5930d6f152f315

Location ref: Birmingham

Full Job Description

  • Run an efficient operation - optimise resources and embed practical policies and procedures that hit contract requirements and KPIs.
  • Own the workflow - make sure all work orders land within target dates and that multi-trade jobs are booked correctly (right trades, right time, pre-inspections when needed). ️
  • Lead people & partners - coach, support and performance-manage our administrators, operatives and sub-contractors so everyone knows their targets and delivers.
  • Champion quality & customer care - drive pre- and post-repair inspections, routine quality checks and proactive communication that keeps customers informed.
  • Grow capability - help onboard new colleagues, run regular competency checks and deliver toolbox talks/team meetings that build a high-performing culture.
  • Report & improve - produce weekly contract performance updates, investigate incomplete jobs, and contribute to monthly client performance reviews. ️
  • Partner with the client - maintain a constructive, solutions-led relationship with client reps, supporting performance reports in approved formats.
  • Manage variations & complaints - handle variation requests correctly and resolve queries/complaints from staff, clients and customers.
  • Put safety first - manage H&S across the contract in line with our Operating Framework; ensure PPE, vehicles, ID, and site standards are spot-on.
  • Support the commercials - keep a close eye on operating costs and productivity metrics, working with commercial colleagues to ensure the contract's success., Be part of a growing West Midlands operation with genuine scope to shape how we work.
  • A supportive team culture with regular feedback, development and progression opportunities.
  • Meaningful, customer-focused work that makes a real difference in our communities. ️

    Proven supervision experience in a repairs & maintenance environment (multi-trade operations).
  • Confidence leading teams and supply chain partners, with clear, timely communication.
  • A track record of meeting KPIs, improving productivity and raising quality.
  • Strong planning/scheduling instincts and the ability to solve problems quickly.
  • Solid grasp of health & safety compliance and excellent stakeholder management.

Direct job link

https://www.jobs24.co.uk/job/repairs-supervisor-126731067
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