Repairs Scheduler

We are currently recruiting on behalf of our client, a well-established contractor specialising in social housing repairs and maintenance, who are looking to appoint an experienced Repairs Scheduler/Planner to join their growing team. This is a busy and fast-paced role, ideal for someone who thrives in a high-volume environment and has previous experience within social housing, maintenance or repairs coordination. The successful candidate will be responsible for managing a busy repairs desk, handling both inbound and outbound calls with tenants, operatives, subcontractors and clients to ensure repairs are scheduled and completed efficiently within agreed timescales.,

• Handling a high volume of inbound calls from tenants reporting repairs and maintenance issues
• Making outbound calls to residents, operatives and subcontractors regarding appointments and job updates
• Scheduling and coordinating responsive repairs work
• Prioritising urgent and emergency repairs appropriately
• Updating internal systems with accurate job notes and progress updates
• Monitoring outstanding jobs and chasing updates where required
• Delivering excellent customer service at all times within a busy social housing environment
  
  Proven experience in a repairs planning & scheduling role
• Strong understanding of reactive maintenance environments
• Ability to work effectively in a fast-paced, high-pressure setting
• Excellent organisational and multitasking skills
• Strong communication and problem-solving abilities
• Experience working to KPIs and deadlines