Repairs Planner Team Leader

As a Repairs Team Leader, you are responsible for leading a busy team of Repairs Planners, ensuring efficient scheduling of work orders and optimising resource allocation for day-to-day operations.

This is a pivotal role as part of the Contact Centre Leadership Team to provide service excellence as well as be the key liaison point between the Contact Centre and Repairs service. The successful candidate should be someone who has a passion for delivering great services to residents, has good communication skills and displays strong leadership abilities.

Phoenix is a housing organisation with a difference. We're led by our residents, with a tenant as our Chair and with residents as the largest group on our Board. Some housing associations talk about resident involvement. We live and breathe it every day. We believe this is our core strength and it's helped us achieve a wide range of accolades and awards.

We're based in south Lewisham, London, and are proud to be building new homes in our area. We've grown as a housing association, taking on the management of 1,500 more homes in late 2021 to bring our total number of homes to around 7,800.

Our new Corporate Plan will help us deliver on our vision of 'together building a better future for our Phoenix Community', supported by strategies to refresh our approach to resident involvement, customer service, sustainability and ensuring that all residents can enjoy good quality, safe and affordable homes.