Repairs Manager

We're now seeking an experienced Repairs and Voids Manager to lead our Repairs and Voids service, ensuring we deliver safe, compliant, efficient and high-quality services for our customers. Leading our operational teams, you'll set clear priorities and drive high standards across productivity, quality, safety and customer service. You'll oversee the delivery of responsive repairs and our voids programme, ensuring works are completed safely, on time and within budget. You'll manage resources, budgets and subcontractor activity, while using performance data, customer feedback and service insight to identify trends and drive continuous improvement. You'll also ensure robust health, safety and compliance arrangements are in place, with property hazards, emergencies and complex risks effectively investigated, escalated and resolved. Working collaboratively across GCH, you'll help align repairs, voids, planned works and wider property activity around the needs of our customers, while establishing a consistent approach to inspections and quality assurance.

• CIH level 4 or willingness to work towards
• A Level 2 trade qualification, or equivalent qualification relevant to maintenance and construction.
• A management or supervisory qualification, or equivalent competence gained through experience.
• A health and safety qualification, ideally IOSH Managing Safely.
• Comprehensive practical knowledge of responsive repairs, repairs diagnosis and void property management, and the Empty Homes Re-Let Standard.
• Strong knowledge of social housing property risks, HHSRS, Awaab's Law and relevant housing safety requirements.
• Experience of managing budgets, resources and subcontractors, with a strong focus on value for money.
• Excellent problem-solving, communication and stakeholder management skills, with the confidence to manage complex cases and competing priorities.
• Strong analytical skills, with the ability to interpret performance, customer and financial data and turn insight into action.
  
  Did you know that 9% of homes in Gloucester are owned and managed by GCH? We're passionate about Gloucester and believe that everyone deserves a home they can be proud of, where they can thrive and be healthy., Gloucester City Homes (GCH) is an independent Housing Association with deep roots in the City of Gloucester and surrounding area, going back over 100 years. We currently support approximately 12,500 customers living in around 5,000 homes. As a social business we are committe...
  
  We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture.
At GCH, we Adapt, we Inspire, we Own it and we Care. We live by our values and are dedicated to delivering on our commitment to customers #BeTheDifference. If that sounds like you, we'd be delighted to hear from you! £52,805 per annum