Repairs Delivery Manager

As a Repairs Delivery Manager, you'll lead on the delivery of complex and preventative disrepair cases, ensuring our homes remain safe, well-maintained and compliant. You'll manage the end-to-end oversight of high-risk and in-jeopardy repairs projects, working closely with contractors, consultants and internal teams to resolve issues effectively and improve outcomes for residents. Leading a team of property professionals, you'll combine strong technical expertise with clear communication and decisive project management. Your work will play a vital role in reducing disrepair risk, improving service quality and embedding learning across the repairs service. As a Repairs Delivery Manager, you'll ensure repairs are delivered to a high standard, on time and with residents at the heart of every decision. Please note that this role is known internally as Complex Case Project Manager. How you'll do it

• Lead and support your team to deliver complex and preventative disrepair projects efficiently and to a high standard.
• Ensure inspections, surveys and condition reports are completed accurately, with clear records and supporting evidence.
• Manage contractors, consultants and resources to deliver works on time, within target and in line with agreed specifications.
• Coordinate and resolve complex or high-risk repair cases, reducing the likelihood of disrepair claims or adverse Ombudsman outcomes.
• Monitor contractor performance, embedding quality control and service improvement through data, insight and feedback.
• Produce clear reports on trends, risks and performance to support informed decision-making and continuous improvement.
  
  We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. Essential:
• Experience managing a high-performing team within a repairs or property environment.
• Experience delivering complex, multi-disciplinary projects.
• Experience within social housing.
• Experience formulating specifications, managing schedules of works and undertaking technical diagnosis.
• Proven experience managing contractors and external consultants.
• Good understanding of relevant legislation, statutory and regulatory requirements.
Desirable:
• Project management qualification such as PRINCE2 or equivalent.
• Experience managing repair, disrepair or legally sensitive projects.
• Relevant building or property management qualification.
• DEA and/or FRA assessor training.
• Recognised HND or technical qualification (e.g. Building Surveying or CIOB membership).
  
  Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.
  
  Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme.
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply).
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan.
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan.
• Cycle to work scheme.
• Life Assurance x 4 annual salary.