Repairs Customer Service Representative

Your objectives:

The Repairs Customer Service Representative is primarily responsible for the administrative management of orders with the aim of contributing to economic performance and customer satisfaction.

The Repairs Customer Service Representative serves as the interface between the customer, the Sales Department, the Program, Customer Support, Production/MRO, Supply Chain, and Finance. They participate in the implementation of contractual objectives and manages order processing until invoicing.

The Repairs Customer Service Representative contributes to customer satisfaction by ensuring regular and proactive communication.

Candidate skills & requirements

MAIN ACTIVITIES:

Perform Sales Administration order review: Ensure conformity between the customer's order, the administrative file, and the ERP system (PN and SN, conformity of delivery and billing addresses), verification of Investigation requests, order specificities.

Acknowledge receipt of the order towards the customer.

Prepare quotes in accordance with established pricing policy.

Send quote and deploy best efforts to get the customer approval in the shortest timeframe

Verify eligibility for commercial warranty.

Provide repair lead times.

Enter customer quote approval in the ERP system.

Check achieved margin and raise alerts in case of unforeseen deviations.

Transmit repair reports to the customers.

Manages the Quarantine of Customer owned property

Send invoices to the customers as needed

Provide ongoing support and service to customers by responding to their information requests, ensuring a good understanding of their needs, and coordinating internal requests.

English (Fluent)

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.

Join Safran Aerosystems: an international leader in aviation safety, fluid management and fuel systems. Our strength? Innovating to enhance flight safety (oxygen systems, evacuation systems, flotation systems) and driving the transition toward decarbonized aviation through sustainable fuels. 6,200 employees, operations in 7 countries, and one shared objective: a safer sky.