Repairs Co-ordinator

Are you passionate about delivering excellent customer service and helping to ensure homes are well maintained? We are looking for a proactive and organisedRepairs Coordinator to join our team. This is a great opportunity to play a key role in supporting the delivery of our responsive repairs service at Hightown Housing Association. You will be a key point of contact for residents and staff reporting repairs. You will collaborate closely with our Repairs Team Supervisors and Manager to ensure that repair requests are logged, tracked, and resolved efficiently and to a high standard.,

• Receive and process repair requests from residents and staff.
• Place and track orders with approved contractors using our Repairs and Maintenance system.
• Maintain accurate property records and update our property database.
• Log defects in new or refurbished properties and liaise with builders.
• Assist with invoice processing and appointment scheduling for technical staff.
• Monitor customer satisfaction and feedback.
• Support with specialist tasks such as overdue contractor orders and out-of-hours administration.
• Provide occasional reception cover as required.
  
  Customer-focused with a professional and courteous manner.
• Organised, reliable, and meticulous in record-keeping.
• Confident using Microsoft Word and Excel.
• A strong communicator with a good telephone manner.
• Knowledge surrounding housing construction is desired but essential.
  
  Opportunities for career growth and development.
• 33 days of annual leave pro-rata including Bank Holidays
• Competitive salary of 28,719 per annum
• Monthly attendance bonus
• Life assurance cover (three times your annual salary)
• Access to favourable discounts and savings at high street retailers, gyms, restaurants, and cinemas
• Ongoing training opportunities to develop your career
• Employee support and health & wellbeing services
• Free access to on-site gym