Repairs Assistant

Are you a proactive problem-solver with a passion for delivering exceptional customer service and optimising efficiency? We're on the lookout for individuals to join our Customer Experience team on a temporary basis of up to 4 months. In this Monday to Friday position, you will play a key role at the heart of our operations, working closely with the Repairs team and Contact Centre to ensure seamless service delivery.

You will be managing crucial planning tasks and facilitating communication between customers and operatives, making a direct impact on the smooth running of our repairs service. This is your chance to contribute to customer satisfaction while gaining valuable experience in a fast-paced environment.

Operational Hours: Monday to Friday, 08:00 - 17:00, Collaborate with the Repairs team to assist in the smooth running of the repairs service.
Communicate effectively with both internal and external customers.
Manage essential planning tasks to ensure high performance and efficiency.
Our ideal candidate for this role is someone who

Has experience working in a customer-focused / Contact Centre environment.
Is accustomed to working within agreed performance targets.
Can thrive in a fast-paced environment and handle pressure well.
Demonstrates the ability to organise and maintain multiple areas of work simultaneously.
About Plymouth Community Homes, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

We are the city's largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we're aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.

With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.

What we can offer you:

Excellent pension scheme with a high level of employer contributions
Free, fully equipped onsite gym and changing facilities.
The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
Free Employee Assistance programme, including free counselling
Free annual flu vaccination
Cycle to Work scheme
The opportunity to work in a beautiful and vibrant part of the Southwest
We support digital working with modern devices/smart phones
It's fun to work here- we have dress down Fridays, company quizzes, and lots of charity events throughout the year
Our modern and spacious offices are right on a bus route, and just three miles from the city centre
We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons