We are seeking a skilled and proactive Customer Service Representative who can effectively communicate with our customers in English. This role requires a professional approach to handling inquiries, complaints, and providing exceptional support. The ideal candidate will thrive in a team-oriented environment and possess a strong sense of responsibility.,

• Work as part of a team to completes daily tasks in line with Service Level Agreements (SLA)
• Inbound and outbound calling to help resolve customer queries
• Email service to both internal and External customer in a professional manner at all times
• Working with the OCAPI system to resolve tasks to ensure customer orders and sent at the right time, with the right price and in full
• Working with the Service complaints team to resolve any issues
• Working with the Customer Master Data Team to ensure all customer account data is complete
• Working with the Sales team to ensure that any free of charge samples are ordered in time
• You will be assigned a Key account/s to manage and will be the first point of contact
• Take ownership of learning the BD Products to further help our customers
  
  Strong teamwork and interpersonal skills
• Passion for delivering exceptional customer service
• High level of commercial awareness within the UK Healthcare and/or retail arena
• Excellent communication abilities at all levels
• Demonstrated problem-solving aptitude and ability to determine solutions for customers
• Ability to work independently and collaboratively in a team environment
• High personal accountability and integrity
• Ability to build trust and strong relationships with customers
• Computer literacy with proficiency in Microsoft Office, Customer Care, Customer Order Management, Customer Satisfaction, Customer Service, People Management
  
  BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities., To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place., At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.