Rental Controller Customer Service Apprenticeship

Introduction

• Develop the essential skills required to deliver high-quality service across diverse retail, corporate, or call centre environments. 
• Apprenticeships provide an excellent entry-level gateway into the professional world. It builds universal, highly transferable skills that are valued in almost every sector.

About the Employer

• At Narrow Aisle, we hold a deep appreciation for our employees, considering them to be our most valuable asset.

  We firmly believe in providing them with not just jobs, but opportunities to innovate and excel. Our commitment to collaboration, innovation, approachability, and transparency is not just a set of values; it’s a promise to our dedicated team.

  We encourage an environment where every employee’s voice is not only heard but also embraced, allowing them to be at the core of driving our business forward. This commitment underscores our belief that our people play a pivotal role in the success and continued growth of Narrow Aisle.

What You'll Do

• Ensuring operation of the FFR is active, being available to take calls at the desk.
• Deal with all customers and colleagues in a professional & timely manner via phone and email.
• Complete the process from lead to order to off hire with customers on rental enquiries.
• Maintain the Protean systems and keep them accurate with the rental fleet changes.
• Assist business development managers with hires.
• Work closely with the hired engineers in the workshop to ensure lead times are met.
• Ensure all invoicing is done each month and resolve any queries in a timely manner.
• Liaise with our 3rd party transport company to book deliveries and collections.
• Assist with frequent stock takes on trucks, batteries, chargers, and masts.
• To undertake this role in compliance with Health and Safety requirements.
• Whilst the above responsibilities outline the main functions of this position, management may.
• From time to time, ask you to undertake other duties.

Training Outcome

• Full time as a Rental Controller at this fantastic business.
• Qualified Customer Service Practitioner L2.
• Can progress to Customer Service Specialist L3 within the role.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Motivated and Willing to learn

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday to Friday, 37.5 hours, exact times to be confirmed.

Expected Duration: 1 Year

Training Provider: JUNIPER TRAINING LIMITED