Rent Advisor - Fixed Term until 9th February 2027

Do you thrive on helping people overcome financial challenges and regain stability? Are you confident having sensitive conversations and guiding customers to positive outcomes? Do you want a role where your work directly supports people to sustain their homes? As a Rent Advisor, you'll play a crucial role in supporting tenants to manage their rent accounts and avoid falling into debt. Working as part of a supportive team, you will proactively engage with customers, helping them find sustainable solutions tailored to their individual circumstances. This is more than a collections role - it's about making a meaningful impact, ensuring tenants can maintain their homes while contributing to reducing overall rent debt across the organisation. Location: Riduna Park (Woodbridge base) travel to other Flagship offices will be required Hours: Part time - 30 hpw Contract: Fixed Term until 9th February 2027

• Proactively contacting tenants who have missed payments or may be at risk of rent debt
• Supporting customers to complete income and expenditure assessments to understand their situation
• Creating realistic, tailored action plans to help tenants get back on track
• Managing cases through to resolution, maintaining ongoing dialogue and support
• Providing guidance on welfare benefits and assisting with applications
• Signposting customers to external support and advice agencies where appropriate
• Keeping accurate records of all interactions and actions taken
• Working collaboratively with colleagues to resolve wider issues (repairs, anti-social behaviour, etc.)
  
  Experience in a customer-focused role (telephone or face-to-face)
• Strong communication skills with the ability to handle sensitive or challenging conversations
• Good numeracy and literacy skills
• Ability to stay calm and de-escalate difficult situations
• Strong organisational skills with the ability to prioritise workload using data and insight
• Proactive and solution-focused approach
Desirable
• Experience in debt recovery, financial support, or housing
  
  Newtide Homes is part of Bromford Flagship Livewest. By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply now to help create communities where people can put down roots, feel secure, and thrive.
  
  Competitive salary of £23916.90 per annum based on 30 hpw
• Paid holiday + bank holidays
• The chance to build strong communication and influencing skills
• Exposure to the housing sector and regulated environment
• Opportunities to review processes and influence improvements
• A role where your work genuinely changes lives and supports communities