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Remote Customer Success Representative

Certain Advantage, Guildford

Remote Customer Success Representative

Salary not available. View on company website.

Certain Advantage, Guildford

  • Full time
  • Contract
  • Onsite working

Posted today, 26 Jun | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

Job ref: 313e1730afe24c238c8fc5a791e746b1

Location ref: Guildford

Full Job Description

In this role, you'll assist customers daily by troubleshooting hardware, installation, and mobile/web platform issues. You'll also keep them informed of progress via phone and email to ensure timely resolution and satisfaction.,

  • Become a technical expert of our SaaS platform and develop a deep understanding of the fleet management space
  • Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) fleet management products and solutions
  • Handle incoming customer requests, both from external and internal calls & emails by raising and managing cases with end-to-end accountability; this includes but is not limited to investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders
  • Actively work with other departments of the organisation as well as deal with customers and vendors on a daily basis
  • Recognise the patterns for recurring issues and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level

    Experience in a customer-facing role
  • Experience with SaaS (Software as a Service) solutions is a plus
  • Experience with CRM & ERP systems - Salesforce and SAP would be preferred
  • Strong communication and listening skills
  • Well-developed time management and prioritisation skills
  • Structured can-do approach to open matters and tasks in a demanding environment
  • Methodical and conscientious documentation skills
  • Willingness to develop while identifying opportunities over self-reflection.

    We're working with a business that's a global leader in communications, technology, and telematics solutions, providing connectivity, network infrastructure, and innovative digital services to businesses and consumers.

Direct job link

https://www.jobs24.co.uk/job/remote-customer-success-representative-127022026
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