Remote Bilingual Technical Customer Service Associate

Remote Bilingual Technical Customer Service Associate

Date Posted: 2026-10-04

Location: Swansea, West Glamorgan, GB, SA1 2, Work From Home

Closing Date: 2027-01-02T23:00:56.583

About Veeva Systems

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. Do the Right Thing, Customer Success, Employee Success, and Speed. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. This role is ideal if you are looking to build a career with a company that has a track record of success and an excellent corporate culture grounded in our values: Do the Right Thing, Employee Success, Customer Success, and Speed. If you are driven to provide an excellent customer experience and work with software, this job is for you!

Responsibilities

• Provide recommendations/feedback on client service improvements and product development


• Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers


• Maintain accurate records of all email/telephone/chat correspondence related to the role

Requirements

• 1+ years relevant experience in a customer service role


• Professional telephone manner


• Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)


• Excellent verbal and written communication skills in English and a secondary European language

Additional Benefits

• Allocations for continuous learning & development


• Private Health Insurance

Additional Information

#LI-Remote

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability, and life experience shape us all into unique individuals. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.

#s1-Gen

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. Do the Right Thing, Customer Success, Employee Success, and Speed. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry , committed to making a positive impact on its customers, employees, and communities. This role is ideal if you are looking to build a career with a company that has track record of success and excellent corporate culture grounded in our values Do the Right Thing, Employee Success, Customer Success and Speed. If you are driven to provide an excellent customer experience and work with software, this job is for you! \Provide recommendations/feedback on client service improvements and product development Maintain the highest standards of customer service, quality, and professionalism with
customers and coworkers Maintain accurate records of all email/telephone/chat correspondence related to the role 1+ years relevant experience in a customer service role Professional telephone manner Demonstrated competence in standard computer packages (Word, Excel, PowerPoint) Excellent verbal and written communication skills in English and secondary European language will be required. Allocations for continuous learning & development Private Health Insurance \n #LI-Remote As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.