Remedial Team Manager

Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life. Our teams have the opportunity to provide a critical resource - energy - that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today's world demands. Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions - large and small - that help people and communities thrive in the moments that matter. At Rehlko, our team members are the essential energy that powers our organization's success. We are committed to fostering a safe and sustainable work environment where safety is everyone's responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future! - Key Responsibilities:

• Ensuring the team adheres to company quality systems (ISO 9001, 14001 & 45001) and meets SLA and KPI targets. Overseeing the efficient operation of the department, with a focus on timely processing of new enquiries and incoming orders. Resolving customer queries promptly to ensure satisfaction. Maintaining up-to-date sales and job management systems and monitoring team follow-ups. Coordinating with other departments to enhance workflow and
customer outcomes.
• Tracking the performance of key clients and ensuring departmental KPIs are consistently achieved. Organizing and attending handover meetings, ensuring accurate documentation. Managing team holidays and sick days via our online system. Monitoring and working towards team targets while identifying improvements to enhance process efficiency and profitability. Submitting monthly department reports and conducting annual appraisals for team members. Participating in monthly manager meetings and other ad hoc duties as required.
  
  Proven experience managing teams within a fast-paced service or operational environment. Familiarity with quality management systems, including ISO standards. Strong organizational and leadership skills, with a solution-focused mindset. Excellent communication and problem-solving skills, with a customer-first approach.