Relief Security Officer

Responsible for maintaining a safe, secure, and welcoming environment for employees, visitors, contractors, and clients across Legal & General's London office. The role combines security, safety, customer service, and workplace experience, ensuring the protection of people, assets, information, and reputation while delivering a professional service aligned with Legal & General's commitment to a 5-star hospitality experience. The Security Officer acts as a visible ambassador for Legal & General, providing first-line security support, incident response, visitor assistance, security patrols, and operational support to ensure the smooth running of the workplace. -To pre-empt the needs of visitors and building users, and proactively engage with them to greet them, bid them farewell and/or provide support to them -To be highly visible, always available and the "go to" person for queries -To be immaculately groomed, approachable, and helpful at all times -To deliver a 5

• hotel concierge style experience at all times
-Conduct internal and external security patrols using Merlin application. -Provide a visible and professional security presence. -Monitor visitor and contractor activity. -Respond to incidents, alarms, and emergencies. -Support access control and security procedures. -Maintain accurate reports and records. -CCTV Monitoring -Support business continuity and operational resilience activities. Main duties Experience: -Operate under a "How Can I Help" mindset -Deliver a welcoming, professional, and customer-focused service. -Act as an ambassador for Legal & General and provide a positive first impression to visitors and clients. -Support employees, visitors, and contractors with queries, directions, and assistance. -Contribute to a workplace experience aligned with 5-star hospitality standards. -Build positive relationships with employees, workplace experience teams, facilities teams, and visitors. -Assist with visitor registration, verification, and access arrangements. -Provide support for VIP and executive visitors. -Monitor visitor and contractor activity within designated areas. -Ensure visitors and contractors comply with site rules and access requirements. -Liaise with reception teams and hosts to support a seamless visitor experience. -Respond to access control alarms, door-held-open alarms, and security alerts. -Conduct access control checks and report security breaches. -Support the effective operation of Gallagher access control systems. -Report faults affecting access control, CCTV, alarms, and security infrastructure. -Assist with investigations involving access control or security incidents. -Act as a first responder to security, safety, and welfare incidents. -Respond to medical emergencies, suspicious activity, unauthorised access, and workplace incidents. -Support fire alarm activations, evacuations, and emergency situations. -Escalate incidents in accordance with company procedures. -Ensure all incidents are logged and reported accurately. -Support events, client functions, and corporate activities. -Assist with event access control and visitor management. -Provide a professional security presence during high-profile meetings and events. -Carry out opening and closing checks where required. -Remain alert to protest activity and incidents that may affect the business. -Provide reassurance and support to employees and visitors during periods of disruption. -Maintain effective communication with Security Supervisors, the Security Manager, Workplace Experience team and Facilities team. -Report security concerns promptly. -Support operational coordination during incidents and emergencies. -Maintain accurate security logs and records. -Complete incident reports, patrol records, and activity reports. -Record and report security observations and concerns. -Support lost property procedures and key management processes when required. -Ensure security documentation is completed accurately and on time.