Relief Scheme Manager

Are you looking for a role where you can make a real difference? As a Relief Scheme Manager, you'll play a key role in helping older and vulnerable residents to liveindependently, while keeping the scheme safe, organised and running smoothly. You'll be creating spaces that feel like home, building relationships that matter, and becoming a trusted point of contact for residents day to day.It's a varied, hands-on role where your organisation, resilience and compassion really count, and you'll be the familiar face people trust.,

• Health & Safety and Fire Checks - You'll stay on top of compliance with accurate records and no chasing required
• Viewings, Sign-ups and Move-ins - Supporting new residents from day one so they feel informed and confident
• Managing Move-outs - Working with lettings and contractors to minimise voids and maintain standards
• Resident Support - Using tools like ILPs and risk assessments to tailor the rightsupport, with dignity at the core
• Safeguarding - You'll know what to look for and take swift, appropriate action when needed
• Community Life -Supporting residents to shape their own social lives and well-being activities
• ASB - Handling issues firmly but fairly,supporting those affected and setting clear expectations
• DBS Compliance - Keeping accurate records for everyone entering the scheme, from contractors to volunteers
• Partnership Working - Liaising with care providers, GPs, social services, families - keeping it all joined up
• Money Matters - Helping residents access the benefits they're entitled to and avoid arrears
• Being the 'go-to' - You'll be the first port of call for residents, families, and professionals alike
  
  Genuinely enjoy working with people and building trust
• Are organised,self-sufficient and not easily fazed
• Can spot when someone needs help and act early
• Stay calm under pressure and take a pragmatic, professional approach
• Can have honest conversations while stayingkind and clear
• Care deeply about helping older and vulnerable people live well
What you'll bring
• Experience in a customer-facing role
• Confidence with health and safety basics
• Understanding of the needs of older or vulnerable people
• Background in housing, care, or support
• Solid record-keeping andconfidentiality standards
• Full UK driving licence and access to a car
Desirable
• Level 3 in Housing orSupported Housing
• Supervisory/Management training
• Health & Safety knowledge
• Knowledge of welfare benefits such as Housing Benefits or Universal Credit
  
  At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
  
  As an employee of A2Dominion, we want you tofeel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits.For this role, these include:
• 25days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Upto 8% contributory pension
• Allpermanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family