Relief Community Library Assistant

We are currently recruiting for two Relief Community Library Assistant Positions., Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.

We are looking for two friendly, enthusiastic, and versatile people. You will have high standards of customer care and be able to work using your own initiative. The successful candidates will be responsible for creating a friendly and welcoming library space for all customers and volunteers. You will be able to multi-task, have excellent IT skills and enjoy working under pressure. Due to the location of our libraries and the nature of the role, flexibility and access to a vehicle is essential. These roles will include lone working, and full training will be given on library specific systems and processes. You will:

• Be able to work independently and be confident using your own initiative.
• Have excellent communication and digital skills.
• Be able to quickly master the varied aspects of library routines, including front line customer care, using the library management system, the self-service machines, handling cash, stock requests and stock circulation procedures.
• Demonstrate a mature and professional attitude.
• Be able to work collaboratively with volunteers and partners in the building.
• Physically fit-the role involves long periods of standing , bending and pushing trollies., The successful candidates will be responsible for creating a friendly and welcoming library space for all customers and volunteers. You will be able to multi-task, have excellent IT skills and enjoy working under pressure. Due to the location of our libraries and the nature of the role, flexibility and access to a vehicle is essential. These roles will include lone working, and full training will be given on library specific systems and processes., The successful candidate will have a flair for working with people, able to create a friendly and welcoming environment for a diverse range of customers. They will be excellent at multi-tasking, be quick and efficient, and enjoy working under pressure.
The candidate will be passionate about what public libraries can offer, and able to promote our services. Although there is plenty of routine work, there is also scope to be creative. Training will be given on specific library systems, but an ability to work with IT is assumed. Although library experience is an advantage, we would also like to hear from candidates who have demonstrated exceptional customer service skills in other contexts.

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage…
• A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
• Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
• Opportunities to nominate and receive Employee Recognition Awards
• An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes