Relationship Manager

The Relationship Manager - Insurance role specifically falls within the Insurance Relationship Management Team, which is part of Vitesse's broader Commercial Sales Team, reporting to our Relationship Director and VP of Relationship Management. The Sales Team has a number of different responsibilities with the overarching aim of growing revenues across both existing and new customers., We're looking for a Relationship Manager to join our Team in Holborn, London. You will be working closely with our Relationship Directors to build strong relationships and support commercial growth across our insurance client base. Through proactive engagement, you will gain exposure to all products, solutions and processes to support our customers' businesses. You will work alongside various Product and Operations teams to deliver exceptional levels of customer service, whilst supporting the Relationship Directors to grow revenues for a portfolio of insurance clients.,

• Drive revenue growth across insurance customers, working alongside Relationship Directors to execute the broader sales strategy.
• Develop strong relationships with our existing customers through proactive engagement, effective communication and a deep understanding of our product offering.
• Adopt a value-based approach: demonstrate the value of our capabilities to influence decision-makers, internal and external, through informed and constructive conversations such as product developments, service levels, managing client expectations, strategic planning and growth targets.
• Collaborate closely with colleagues across the organisation to ensure all customer requirements/needs can be satisfied in an efficient and timely manner.
• Leveraging industry expertise and client feedback improve our insurance proposition. Work closely with Client Solutions, Operations and Product teams to create more value for our existing client base.
• Effectively communicate our proposition to the market.
• Maintain an accurate database of customer information through effective CRM (Salesforce) management.
• Create and develop client presentations and sales pitch materials to support customer conversations., We are Vitesse - the payment provider of choice for the insurance and treasury industry. Formed in 2014 by a team of proven FinTech entrepreneurs, we are an FCA regulated payments business that is driven to be the payment partner of choice for the insurance market, by providing global payment services and treasury optimisation.
We are collaborative, customer centric and work with integrity, whilst partnering with some of the biggest insurance leaders including Lloyd's of London and Many Pets. We take huge pride in our company culture, ensuring that everyone has a part to play, an opportunity to be heard, be involved, and the ability to make a real difference.


• Analytical mindset - ability to utilise data to support strategy and decisions.
• Ability to create and build effective PowerPoint presentations for internal and external stakeholders.
• Effective communicator and good listening skills are essential.
• Ability to build and grow sustainable client relationships.
• Ability to prioritise workloads and complete tasks in a timely manner.
• Ability to work effectively in a team environment.
• Customer-orientated focus.
• Passion for start-ups with a mentality to get your hands dirty!
  
  25 days Holiday per year (increasing by 1 day per years' service, up to 30 days) + Bank Holidays.
• Hybrid working arrangements - minimum 2 days in the office, Tuesday - Thursday.
• Contributory pension scheme.
• Enhanced Parental leave.
• Cycle to Work Scheme.
• Private Medical Insurance with AXA.
• Unlimited access to therapy sessions through our partner, Oliva.
• Discounted Gym membership through Gympass.
• Financial Coaching with Octopus Wealth.
• 2 days of volunteering leave per year.
• Sabbatical after 5 years' service.
• Life Assurance - MetLife (UK employees only).
• Ongoing Learning and Development to support you reach your career goals.