Rehousing Coordinator

The Re-housing Team Co-ordinator plays a vital role in the effective management of vacant properties and the facilitation of the mutual exchange process. The team is responsible for re-letting empty properties from the time they become empty to when they are ready to be let and supporting secure tenants with mutual exchanges., Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our actions, our and the work we are doing to Why work for us? As a council, we want to:

• be connected
• be confident
• be innovative and creative
• be diverse and inclusive
• be healthy and psychologically safe
  
  You will be working in a busy, fast-paced, customer-focused role that requires the ability to work under pressure and meet demanding deadlines and performance targets.
Strong teamwork and effective communication are essential, as close collaboration with fellow Co-ordinators is a key aspect of the role. Responsibilities include the daily management of shared mailboxes, arranging and coordinating property viewings, tracking repair target dates, payment of invoices, providing housing advice, liaising with internal teams, Support Workers, Occupational Therapists, and other third-party professionals. This requires excellent organisational skills, attention to detail, and the ability to manage multiple priorities simultaneously. A commitment to delivering outstanding customer service is essential, along with the ability to handle challenging situations with empathy and professionalism, particularly when dealing with vulnerable, frustrated, or distressed applicants. Encouraging a diverse workforce

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only. We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.