Rehoming Manager

We're looking for a Rehoming Manager to embed a culture of high performance, creativity and excellent customer service at our Rehoming centre in Newbury. Working closely with the rest of the management team, you'll manage and support the development of our rehoming team, who work tirelessly to find forever homes for the dogs in our care.,

• promote a culture of rehoming across the whole centre team, maximising the effectiveness of interactions and their conversion to adoptions,
• lead, manage and develop the rehoming team, instilling a performance based approach, focused on meeting both objective based and customer service targets,
• collaborate with other managers to optimise kennel occupation and to ensure appropriate assessment and triage of dogs is completed,
• drive a culture of continuous improvement across all public facing activities, focusing on the development and wellbeing of colleagues and a consistently positive experience for volunteers., Please note we're not responsible for the content of job ads, as they're posted by the recruiter. We'll aim to resolve the reported issue and we'll use your feedback to improve the quality of our ads.
  
  To be successful in this role, you'll need experience of leading a small, diverse team, with particular focus on driving high performance, delivering excellent customer service and meeting targets. You'll also need some operational management experience, with the ability to make decisions swiftly and effectively, with a solution focused approach. Excellent communication skills are essential, including the ability to have challenging conversations empathetically. Above all, you'll have a passion for rehoming dogs and the work Dogs Trust does.