Regulatory Caseworker

You will be working in the busy, dynamic, and welcoming Licensing department as part of a team of Regulatory Caseworkers. The team is responsible for assessing licences against the requirements of holding a GB licence and works to raise standards and ensure consumers are protected from gambling harm. You will be responsible for managing operator accounts and building relationships with those operators. You will assess licence applications, analysing a wide range of information to make evidence and risk-based decisions which are able to withstand challenge both internally and externally.,

• Holiday purchase scheme (option to buy up to five extra days annual leave)
• Flexible working & family friendly policies
• Ergonomic, fully accessible office, very close to Birmingham New Street Station
• Open, collaborative and people focused culture
Your responsibilities:
• It's about delivering a service and protecting consumers: You will assess and proactively investigate licence applications, including company structures and financial information, to make evidence-led decisions about whether businesses/people are suitable to enter the GB gambling market.
• It's about identifying issues: You will proactively manage operator accounts identifying and assessing risk escalating where necessary to ensure operators and individuals remain suitable to hold a licence. It is essential you have the drive to keep abreast of regulatory developments and internal procedures and policies.
• It's about achieving outcomes: You will work with the wider Licensing team and make a significant operational contribution to the team's performance, working at pace to deliver and achieve KPIs and meet service levels.
• It's about teamwork: To make Licensing a great place to work you will work collaboratively with your colleagues, proactively offering to help and support others, achieve results', and work effectively as a team while modelling the Commission's Ways of Working.
The above does not constitute an exhaustive list of duties. The post holder may be required to perform any reasonable tasks commensurate with the level of responsibility at the request of their Manager.


• Analytical and decision-making capability with experience of investigating company structures, including but not limited to financial and legal information.
• Able to effectively manage deadlines in a dynamic environment, including planning and organising personal work in line with licensing team priorities.
• Able to interpret legislation to provide advice and inform decision-making with attention to detail including experience of writing detailed case assessments, and letters which can contain complex information.
• Good negotiation and influencing skills, together with experience of building and managing effective stakeholder relationships through advice and engagement and excellent customer service.
Desirable criteria:
• Experience of working with regulatory processes, procedures, and legislation.
• An understanding of the gambling sector.
• Awareness of data protection and freedom of information principles.
• Experience of using a CRM system.