We're champions of the North West and we're proud that it's our electricity network that connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between. A key part of the UK's journey to net zero carbon is the revolution of our electricity industry to enable clean, green economic growth. As the North West's electricity network operator, it's our responsibility to lead the way, help the region decarbonise and pave the way for the growth of renewable energy and a sustainable energy future for all. We're proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry's most difficult challenges. Come and be part of our team and make a difference. Together we have the energy to transform our communities. We are switched on. We are adaptable. We take pride. Our Role As business support you will be responsible for ensuring all admin functions related to connections are completed in accordance with current Electricity North West licence conditions, policies and standards. A key focus of your role is ensuring that all customers receive an excellent experience when dealing with ENW by taking a proactive approach to customer service. The role will focus on the registration of connections projects and processing of customer application forms, monitoring of shared mailboxes, responding to customer queries within an allocated times and various data entry. Business support will also support the enquiries phone line as required.

• Hold GCSE level qualifications grades A-C or levels 4-9 including Maths, English Language and Science;
• Hold an NVQ Customer Service level 3 qualification or equivalent (desirable);
• Have proven experience working in a customer service environment;
• Have an understanding of, or be prepared to learn, Connections Guaranteed Standards of Performance;
• Have a working knowledge of SAP (desirable);
• Be an excellent written and verbal communicator together with excellent interpersonal skills;
• Have the proven ability to work as part of a team;
• Be highly organised with the ability to prioritise your own workload;
• Have previous experience of working to targets and be confident in a result driven organisation;
• Have the proven ability to achieve deadlines to meet individual and team set targets whilst meeting the demands of different stakeholders;
• Be flexible and adaptable in your approach.
  
  What we're offering
As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. We are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes:
• An annual bonus scheme
• 25 days annual leave increasing with length of service
• Private Healthcare
• An employee rewards portal offering discounts on several well-known brands
• A market-leading contributory pension scheme
• Employee assistance programme
• Opportunity for professional development through our L&D function.
Our people are important to us and we're passionate about creating a great place to work where we can all be ourselves, reach our full potential and build long lasting careers. We're striving to increase diversity of thought and talent in our people and to recruit highly skilled workforce that's representative of the communities we serve. For us, embracing our differences is what makes us stronger. Should you require any additional support with your application, or any adjustments please contact our Recruitment team at or on (option 2) Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by Electricity North West. Due to the of this role, the following pre-employment checks will be required; references from previous employers, Disclosure and Barring Service (DBS) and a Drug & Alcohol test. We reserve the right to close this vacancy early. We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable.