Registration Team Leader

This is a busy, people-focused leadership role within a public-facing service that supports customers at some of the most important moments in their lives. You'll be leading a team delivering a mix of:

• Ceremonies
• Birth, death and notice appointments
• Citizenship ceremonies
• Customer enquiries and service delivery
The role sits within a wider leadership team working across the service, with a strong focus on a "One Service" approach, bringing ceremonies and appointments together to ensure a consistent, high-quality experience for our customers . No two days are the same - you'll need to be flexible, responsive and able to support your team through a wide range of situations. This role includes Saturday working on a rota basis and Flexibility is essential to meet the needs of the service,
• Leading, supporting and developing your team
• Creating a calm, positive and well-organised working environment
• Making sure day-to-day service delivery runs smoothly
• Supporting both ceremonies and appointments as one service
• Managing performance, wellbeing and workload across the team
• Working collaboratively with other Team Leaders and the wider service
• Responding to changing demands and supporting the team through busy periods
This isn't a role where you'll be doing everything yourself - it's about leading the team to do it well., Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.

We are looking for someone who:
• Puts staff wellbeing first - you understand that a supported team performs at its best
• Is brilliant with people - approachable, fair and able to build trust quickly
• Brings a calm, steady presence, even under pressure
• Is super organised and efficient - you keep things moving and don't let things drift
• Can balance multiple priorities without becoming overwhelmed
• Leads with positivity and focuses on solutions
• Has an interest in ceremonies and registration (experience is helpful but not essential - we'll train you)
Most importantly, you understand that your role is to lead how the team feels and performs, not just what the team does. If you're someone who cares about people, takes pride in running things well, and wants to be part of a service that really matters - we'd love to hear from you. You don't need to tick every box. If you've got the right approach, attitude and leadership style, we can teach you the rest.

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage…
• A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
• Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
• Opportunities to nominate and receive Employee Recognition Awards
• An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes